{"id":2700129,"url":"https://alion.io/job/empower-ai-knowledge-engineer-kba-developer","title":"Knowledge Engineer / KBA Developer","company":{"id":21818,"name":"Empower AI","domain":"empower.ai","url":"https://alion.io/company/empower-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":161000,"period":"year","method":"role_country_seniority_unknown","sample_n":13313},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-16T11:06:20Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T03:06:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.\nEmpower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.\nResponsibilities\nWe have an exciting opportunity at the Department of State! The Knowledge Engineer / KBA Developer develops, maintains, and enhances KM resources that support the customer’s mission to provide IT services to DoS users enterprise wide.\nResponsibilities:\nIn this role, you will execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge.\nThis includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.\nThe KBA Developer leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.\nAdditionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards. Update SOPs to reflect modernization initiatives and emerging technologies.\nCreate role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.\nThe role will also ensure we document systems, applications, and databases across all tiers.\nMaintain logical and physical IT infrastructure diagrams. Document system architecture and data flows.\nMaintain security policies and compliance documentation. Maintain technical requirements and user guides.\nThe KBA Developer will develop user guides and quick reference materials for common IT tasks.\nCreate orientation materials for new users of KM tools and IT services.\nYou will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.\nQualifications\nEDUCATION AND EXPERIENCE\nThe following are the education and experience required for this position:\n6+ years\nBachelor's in IT or related field\nAWS Certified DevOps Engineer or Azure DevOps Engineer Expert\nSecret Security Clearance \nPREFERRED REQUIREMENTS:\nITIL 4 Foundation Certification(s) \nPHYSICAL REQUIREMENTS:\nThis position requires the ability to perform the below essential functions:\nSitting for long periods\nStanding for long periods\nAmbulate throughout an office\nAmbulate between several buildings\nStoop, kneel, crouch, or crawl as required\nRepeatedly lift and carry weight up to 40 pounds\nTravel by land or air transportation 10 % . \nAbout Empower AI\nAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.\nIf hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.\nPay Band Min\nUSD $72,160.00/Yr.Pay Band Max\nUSD $111,700.00/Yr.","description_format":"text","description_chars":4268,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-16T11:06:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/empower-ai-knowledge-engineer-kba-developer","json_url":"https://alion.io/job/empower-ai-knowledge-engineer-kba-developer.json","meta":{"generated_at":"2026-10-18T04:06:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21818},"rest":"https://alion.io/mcp/rest/get_company?id=21818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempower-ai-knowledge-engineer-kba-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempower-ai-knowledge-engineer-kba-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempower-ai-knowledge-engineer-kba-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empower-ai-knowledge-engineer-kba-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempower-ai-knowledge-engineer-kba-developer"}]}