{"id":498997,"url":"https://alion.io/job/empower-ai-oconus-infrastructure-support-engineer","title":"OCONUS Infrastructure Support Engineer","company":{"id":21818,"name":"Empower AI","domain":"empower.ai","url":"https://alion.io/company/empower-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle","optional":false}],"status":"live","first_seen_at":"2026-09-07T08:57:12Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-12T14:55:17Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Overview\nEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.\nEmpower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.\nResponsibilities\nWe have an exciting opportunity at the Department of State! Deployment & Installation Engineer provides successful, efficient, and timely execution of all physical deployment and installation activities for hardware and software upgrades across all worldwide consular facilities, including Foreign Service Posts, passport agencies, and domestic centers. This critical support encompasses delivering Server Installation Support Services and executing meticulous Hardware Configuration Management (HCM) for all designated customer configurable items to maintain operational readiness and security across the customer technology infrastructure.\nResponsibilities:\nIn this role, you will Ensure all installations are planned for completion by dedicated onsite teams.\nYou will provide a plan for all pilot or beta system support trips within five days of Government approval.\nYou will be expected to accelerate, expand, lessen, or adjust deployment trips as required for special circumstances, such as the need for rapid deployment of new or complex applications, demonstrating flexibility and responsiveness to schedule changes.\nThe Deployment & Installation Engineer provides server installation support services, including non-routine (e.g., emergency) services, and execute HCM for all configurable items.\nIn support of active deployment, you will perform necessary operating system configuration and security fixes, software application installations and upgrades, security patches, one-off application/security deployments, and Oracle database changes.\nYou will conduct site surveys and deliver recommendations for renovations, infrastructure components, and physical placement of equipment at all locations.\nThis role will deliver deployment tracking reports for both post self-installs and those performed by the installation team.\nYou will coordinate logistics with other functional contract elements (e.g., shipping and receiving, deployment, training).\nAdditionally, you will create accurate technical documents for all server installation activities.\nYou will be part of a team providing additional resources, including temporary specialized teams (e.g., Tiger Teams), as needed to respond to special projects and surges in deployment support that arise outside routine programs.\nYou will also deliver and maintain an installation and upgrade schedule, develop comprehensive project plans and schedules for all special projects and refine, execute, and maintain SOPs for deployments, reviewing them semi-annually and implementing recommended improvements.\nYou will develop and maintain a comprehensive server refresh plana for all worldwide customer facilities, coordinating with Facility POCs to minimize disruptions.\nQualifications\nEDUCATION AND EXPERIENCE\nThe following are the education and experience required for this position:\n5+ years\nBachelor's in IT or related field\nCompTIA Server+ or MCSA-equivalent\nSecret Security Clearance \nPREFERRED REQUIREMENTS:\nComp TIA Sec+, ITIL 4 Foundation Certification(s) \nPHYSICAL REQUIREMENTS:\nThis position requires the ability to perform the below essential functions:\nSitting for long periods\nStanding for long periods\nAmbulate throughout an office\nAmbulate between several buildings\nStoop, kneel, crouch, or crawl as required\nRepeatedly lift and carry weight up to 40 pounds\nTravel by land or air transportation > 50%\n\nAbout Empower AI\nAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.\nIf hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.\nPay Band Min\nUSD $96,050.00/Yr.Pay Band Max\nUSD $148,670.00/Yr.","description_format":"text","description_chars":5197,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-07T08:57:12Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.35,"age_days":34,"expected_fill_days":9,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/empower-ai-oconus-infrastructure-support-engineer","json_url":"https://alion.io/job/empower-ai-oconus-infrastructure-support-engineer.json","meta":{"generated_at":"2026-10-12T15:24:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21818},"rest":"https://alion.io/mcp/rest/get_company?id=21818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempower-ai-oconus-infrastructure-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempower-ai-oconus-infrastructure-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempower-ai-oconus-infrastructure-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empower-ai-oconus-infrastructure-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempower-ai-oconus-infrastructure-support-engineer"}]}