{"id":1743748,"url":"https://alion.io/job/empower-ai-servicenow-developer","title":"ServiceNow Developer","company":{"id":21818,"name":"Empower AI","domain":"empower.ai","url":"https://alion.io/company/empower-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quantico, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":110000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":224},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"ITIL","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-03T04:38:15Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-15T22:40:33Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Overview\nEmpower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.\nEmpower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.\nResponsibilities\nEmpower AI is seeking a ServiceNow Developer to lead application development on the enterprise IT Service Management platform (e.g., ServiceNow) for a Department of War agency supported by an enterprise IT Customer Support Services program. The developer designs, builds, tests, and maintains custom applications, modules, workflows, the Service Catalog, and CMDB integrations that automate processes and improve the customer experience, delivering against a Government-prioritized backlog in an Agile framework. Because administrative rights and production deployment are controlled by a separate Government platform owner, success depends on delivering compliant, well-tested code and configuration packages and on demonstrating completed work to stakeholders for formal acceptance. The role also implements the ticket workflows at the heart of the program, including the Customer-Confirmed Ticket Closure process. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.\nTHIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED.\nJOB DUTIES:\nDesign, develop, test, and maintain custom applications, modules, and workflows on the ITSM platform (e.g., ServiceNow), including forms, business rules, client scripts, UI policies, script includes, Flow Designer flows, scripted REST APIs, and integrations, in accordance with the Government-prioritized backlog. \nImplement and sustain the enterprise ticket lifecycle workflows, including the Customer-Confirmed Ticket Closure process (\"Resolved - Awaiting Customer Confirmation\" status, automated notifications, Confirm and Close / Reopen actions, and automatic closure after three business days) across incident and request management for all tiers. \nDevelop and maintain a user-friendly Service Catalog with automated request fulfillment workflows, and support the accuracy and integrity of the Configuration Management Database (CMDB) through discovery, integrations, and data quality rules as directed. \nLead sprint-level development: refine and estimate backlog items, mutually agree sprint scope with the Government, conduct internal quality assurance, deliver the Demonstration of Completed Work, support UAT, and obtain documented stakeholder acceptance before closing development tasks. \nAdhere to platform development best practices, secure coding standards, NIST SP 800-218 SSDF practices, and Federal security guidelines; perform code reviews; and deliver compliant update sets/application packages to the Government platform owner for deployment. \nParticipate in the Government's Problem, Change, and Release Management processes for all platform modifications, including impact analysis, test evidence, release notes, and rollback plans. \nCollaborate with the UX Designer, Automation Engineer, Data/BI Developer, and Knowledge Management team on Service Portal, Virtual Agent, Performance Analytics, and dashboard integrations that improve Tier 0 deflection and user experience. \nMentor journeyman developers and testers, maintain technical design documentation and development standards, and provide development status and automation recommendations to the Monthly Customer Support Activity Report and CX Roadmap. \nQualifications\nREQUIREMENTS:\nBachelor's degree and a minimum of 10 years of related experience (a Master's degree with 8 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted). \nMust be a U.S. Citizen. \nMust have an Active Secret Clearance (favorably adjudicated T3/T3R) to start. \nMust be willing and able to obtain Top Secret eligibility after start, if required by mission needs. \nMust be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting. \nDemonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision. \nMinimum of 10 years of software development experience, including at least 5 years developing on ServiceNow or an equivalent enterprise ITSM platform. \nExpert proficiency in ServiceNow scripting (JavaScript server- and client-side), Flow Designer, IntegrationHub, Service Catalog, Service Portal, and CMDB, and experience with update set/application lifecycle management. \nExperience integrating the ITSM platform with external systems via REST/SOAP APIs, LDAP/Active Directory, and event/monitoring sources. \nExperience delivering in an Agile framework with sprint demonstrations, UAT, and formal stakeholder acceptance, including working within a platform-owner-controlled deployment model. \nExperience applying secure coding standards and Federal security requirements to application development. \nExperience leading or mentoring developers and producing technical design documentation. \nStrong communication skills, including demonstrating solutions to Government stakeholders. \nMust possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties\nDESIRED SKILLS:\nServiceNow Certified Application Developer, Certified System Administrator, and Certified Implementation Specialist (ITSM, CSM, or Discovery); ITIL 4 Foundation. \nExperience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist in a Government (GCC/IL5) instance. \nExperience supporting Department of War (DoW), DoD, or Intelligence Community IT environments. \nFamiliarity with customer experience (CX) measurement, including CSAT, Customer Effort Score (CES), and experience level agreements (XLAs). \nExperience with Power BI integration and ISO/IEC 20000-1 aligned process design. \nCompTIA Security+ CE or CSSLP certification. \nPHYSICAL REQUIREMENTS:\nThis position requires the ability to perform the below essential functions:\nSitting for long periods\nStanding for long periods\nAmbulate throughout an office\nAmbulate between several buildings\nAbout Empower AI\nAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.\nPay Band Min\nUSD $96,050.00/Yr.Pay Band Max\nUSD $148,670.00/Yr.","description_format":"text","description_chars":7633,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-03T04:38:15Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.747,"p_room":0.55,"age_days":12,"expected_fill_days":9,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/empower-ai-servicenow-developer","json_url":"https://alion.io/job/empower-ai-servicenow-developer.json","meta":{"generated_at":"2026-10-16T01:13:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21818},"rest":"https://alion.io/mcp/rest/get_company?id=21818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempower-ai-servicenow-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempower-ai-servicenow-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempower-ai-servicenow-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empower-ai-servicenow-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempower-ai-servicenow-developer"}]}