{"id":368152,"url":"https://alion.io/job/empower-assoc-premier-service","title":"Assoc Premier Service","company":{"id":3694,"name":"Empower","domain":"empower.com","url":"https://alion.io/company/empower","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":16,"ghost_share":0.125,"stale_share":0.063,"repost_share":0.25,"time_to_fill_p50_days":13,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T15:37:28Z","board_verified":false,"closed_at":"2026-10-19T15:37:28Z","days_open":81,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":81},"description":"Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.\nChart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.\nThe Premier Client Service Associate handles inbound calls from existing customers in Empower’s Premier Retail products. The primary goal is to support callers with all aspects of their account needs. The Associate will provide exceptional customer service and support to our clients, addressing their inquiries, and resolving issues in a timely and efficient manner. They will also have a firm understanding of current financial markets and retirement account operations.\nWhat you will do\nEngage with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance on retail investment products under $250k\nDeliver professional service with a pleasant phone demeanor and strong communication skills\nManage a wide array of service requests including account maintenance, asset movement, facilitating trades and money out requests\nLearn, maintain, and demonstrate detailed knowledge of Empower’s customer experience, product offerings and processes\nDeliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners\nCreate a positive service experience by confidently navigating problems and finding solutions independently\nNavigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls\nAchieve and maintain a high level of customer satisfaction and performance metrics\nEducate customers on financial solutions and tools offered by Empower\nWhat you will bring\nMinimum of 1 year customer service experience in the financial industry\nPrevious call center experience\nDemonstrated enthusiasm for providing quality service in a professional environment\nAbility to work in a fast paced, client-driven call center with a cheerful outlook\nStrong active listening and verbal communication skills to support our diverse customer base\nAbility to use, navigate, and troubleshoot technology and operate multiple technology platforms simultaneously\nFluent in English\nFINRA Series 6 or 7 and Series 63 required\nFINRA fingerprinting upon hire\nWhat will set you apart\nRetail, IRA, and/or 401(k) customer service experience\nBrokerage experience\nExperience with trading in equities, fixed income, and options\nPershing/NetX360 experience \nIn-depth knowledge of the financial industry including brokerage, trading, and retirement rules\nWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.","description_format":"text","description_chars":3590,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-05T20:15:58Z"},{"event":"close","at":"2026-09-29T23:29:24Z"},{"event":"reopen","at":"2026-10-06T17:32:05Z"},{"event":"close","at":"2026-10-19T15:37:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/empower-assoc-premier-service","json_url":"https://alion.io/job/empower-assoc-premier-service.json","meta":{"generated_at":"2026-10-21T07:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11336,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3694},"rest":"https://alion.io/mcp/rest/get_company?id=3694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempower-assoc-premier-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempower-assoc-premier-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempower-assoc-premier-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empower-assoc-premier-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempower-assoc-premier-service"}]}