{"id":3410806,"url":"https://alion.io/job/empower-client-partner-support-specialist","title":"Client & Partner Support Specialist","company":{"id":3694,"name":"Empower","domain":"empower.com","url":"https://alion.io/company/empower","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":25,"ghost_share":0.12,"stale_share":0.08,"repost_share":0.2,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T17:47:24Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T03:23:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.\nChart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.\nThe Client & Partner Support Specialist is responsible for providing high-quality service coverage and support for advisors, partners, and plan sponsors ensuring continuity of service during absences, transitions, or vacancies in the Core Market Segment.\n(typically plans under $35 million). This role provides operational support while emphasizing client satisfaction, partner retention, and operational accuracy and promoting proactive communication and collaborative problem-solving.\nEssential Functions\nContribute and oversee both team and cross-functional bulk tasks, leveraging insights and feedback to improve service consistency and partner engagement.\nProactively follow up on outstanding tasks and ensure stakeholders are kept informed of progress through clear, professional communication.\nBuild proficiency and self-reliance over time, handling increased complexity and demonstrating sound judgment in a high-volume environment.\nInvestigate and resolve issues by collaborating with internal teams, ensuring timely, accurate, and client-focused outcomes.\nManage operational and administrative requests, including contributions, loans, distributions, enrollments, payroll support, compliance, audits, and reporting inquiries as well as fund/fee changes.\nDemonstrate initiative in identifying process improvements and opportunities to enhance both client experience and operational effectiveness.\nQualifications\nEducation: Bachelor’s degree in business or related field preferred; high school diploma required.\nFINRA Fingerprinting Required.\nExperience: 1-3 years of experience in financial services, client service, or relationship management preferred.\nBeginner to intermediate understanding of retirement plan documentation, investments, and related regulatory requirements (ERISA, DOL, IRS).\nFamiliarity with plan sponsor and participant tools, reporting systems, and operational workflows.\nExcellent verbal and written communication with the ability to explain complex financial concepts clearly.\nStrong organizational, multitasking, and problem-solving skills.\nHigh attention to detail and commitment to accuracy.\nProficiency in Microsoft Office Suite and related business software.\nWork Environment\nProfessional home or office environment; high-speed internet required for remote work.\nUses standard office equipment such as computers, phones, and collaboration platforms.\nRegularly required to communicate effectively, sit or stand for extended periods, and handle computer-based tasks.\nThis job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. The employer may revise or assign other functions as necessary. Performance will be evaluated based on client satisfaction, service quality, and compliance with organizational standards. Employment is at-will and may be terminated at any time, with or without cause.\nWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.","description_format":"text","description_chars":4069,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-28T17:47:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/empower-client-partner-support-specialist","json_url":"https://alion.io/job/empower-client-partner-support-specialist.json","meta":{"generated_at":"2026-10-29T13:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3694},"rest":"https://alion.io/mcp/rest/get_company?id=3694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempower-client-partner-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempower-client-partner-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempower-client-partner-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empower-client-partner-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempower-client-partner-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3410806}},{"tool":"search_jobs","arguments":{"company":"empower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3410806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}