{"id":3396228,"url":"https://alion.io/job/empower-senior-manager-operations-2","title":"Senior Manager Operations","company":{"id":3694,"name":"Empower","domain":"empower.com","url":"https://alion.io/company/empower","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":17,"ghost_share":0.118,"stale_share":0.059,"repost_share":0.294,"time_to_fill_p50_days":16,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T12:33:43Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T16:30:18Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.\nChart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.\nWhat you will do:\nIn partnership with the Senior Operations Manager, provide strong people leadership for 5 or more Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health & Dental claims operation team in Bangalore\nEnsure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office \nEnsure all operational objectives are achieved including time service, quality, and productivity for claim adjudication\nDrive a continuous improvement culture to implement solutions that create value\nEmbed a mindset that empowers employees to make informed and timely decisions that focus on the customer\nCollaborate with other site leaders on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service\nEnsure strong training delivery to enhance employee skills and capabilities to deliver against business objectives \nManage and maintain site operating budget - ensuring prudent financial management of related expenses.\nEnsure adherence to compliance protocols & ‘satisfactory’ audits are achieved\nWhat you will bring:\nUniversity degree or the equivalent education or experience in a field related to operations management, business administration, etc.\n12-15+ Years of leadership experience in an operations business within financial services - providing leadership for day-to-day operations with a strong customer centric focus\nGroup Health & Dental claims experience would be considered an asset \nBe a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment\nPassion for coaching & mentoring team members to reach performance expectations and support them in developing their potential \nStrong change leadership skills coupled with the ability to inspire and motivate individuals and teams\nFoster an environment that encourages new approaches, challenges the status quo, and inspires creativity\nCreative thinker with proven analytical and problem-solving skills to identify meaningful solutions\nGood judgment and decisions making skills - along with ability to assess risk and make informed decisions\nProven ability to develop strong relationships with both internal and external partners / clients\n8-10+ Years managing managers\nExperience Managing 80-100+ associates, preferably through a leadership layer\nDemonstrated ownership of SLA, productivity, quality, Customer, and financial metrics\nLean/Six sigma, PMP or equivalent would be an advantage\nThis job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.\nWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.","description_format":"text","description_chars":4507,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-28T12:33:43Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":0.945,"age_days":8,"expected_fill_days":16,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/empower-senior-manager-operations-2","json_url":"https://alion.io/job/empower-senior-manager-operations-2.json","meta":{"generated_at":"2026-11-06T19:41:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3694},"rest":"https://alion.io/mcp/rest/get_company?id=3694"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempower-senior-manager-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempower-senior-manager-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempower-senior-manager-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empower-senior-manager-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempower-senior-manager-operations-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3396228}},{"tool":"search_jobs","arguments":{"company":"empower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3396228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}