Senior Product Manager - Digital Platforms, Reporting & Authentication

Job Description:

• Partner with leadership to define and execute key product initiatives aligned with business objectives.
• Own the product strategy, roadmap, and lifecycle for assigned capabilities, including Plan Sponsor reporting, Plan Performance Insights (PPI), authentication, and user access management.
• Develop and maintain a prioritized roadmap that balances client needs, business priorities, operational improvements, regulatory requirements, and technical debt.
• Define product vision, business value, success metrics, and key performance indicators for assigned capabilities.
• Evaluate market trends, competitive offerings, client feedback, and industry insights to identify product opportunities.
• Collaborate with cross-functional stakeholders to evaluate alternatives, align priorities, and optimize client outcomes.
• Define and lead the scope of product development, driving end-to-end product capabilities and client experience.
• Lead product discovery, planning, and execution across Agile teams.
• Coordinate operational readiness, testing, release planning, launch activities, and production deployments with Product Deployment.
• Partner with Product Deployment and Marketing to support client communications, market introductions, RFP content, sales collateral, and product documentation.
• Lead post-implementation reviews and drive continuous improvement through lessons learned, documentation, and knowledge management.
• Lead the strategy and evolution of Plan Sponsor reporting and analytics capabilities.
• Translate business requirements into product features that deliver accurate, consistent, and user-friendly reporting experiences.
• Establish and monitor KPIs measuring product adoption, client value, operational effectiveness, product health, and business outcomes.
• Leverage customer insights, analytics, and operational metrics to continuously improve reporting capabilities.
• Own authentication, digital identity, and user access capabilities supporting plan sponsors, advisors, and internal users.
• Partner with Cybersecurity, Identity Management, Compliance, and Engineering to deliver secure, scalable, and seamless authentication experiences.
• Drive enhancements for user provisioning, role-based access, authentication workflows, and future identity management initiatives while ensuring regulatory compliance and an optimal client experience.
• Partner with Engineering, Architecture, Operations, UX, Product Deployment, Client Experience, Compliance, Legal, Risk, Cybersecurity, and business stakeholders to deliver strategic product initiatives.
• Collaborate with Empower intermediary home office teams to develop and implement enterprise initiatives.
• Build alignment across business and technology organizations while balancing competing priorities.
• Communicate product strategy, roadmap progress, risks, dependencies, and investment recommendations to executive leadership.
• Develop strong relationships with internal and external partners to ensure successful product delivery.
• Partner with Product segment leaders to improve P&L performance through market analysis, competitive insights, and product optimization.
• Drive product adoption in partnership with Product Deployment, Sales, and Service teams.
• Identify opportunities to improve operational efficiency, platform performance, client experience, and overall business outcomes.
• Monitor product health, adoption, service levels, client satisfaction, and performance metrics.
• Serve as the primary liaison between business stakeholders and Agile development teams by:
• Providing a clear business vision and priorities to development teams.
• Defining product epics, features, user stories, and acceptance criteria.
• Prioritizing and maintaining the product backlog based on business value, customer impact, technical dependencies, regulatory commitments, and roadmap priorities.
• Ensuring development teams have the business context and direction needed to successfully deliver strategic product capabilities.

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• 7 - 10 years of experience in Product Management, Digital Product Development, or a related field
• Experience managing enterprise digital products throughout the product lifecycle
• Experience leading cross functional Agile teams
• Experience translating complex business requirements into product strategy and technical requirements
• Strong written, verbal, and presentation skills
• Demonstrated ability to influence stakeholders across multiple organizations without direct authority
• Experience working in regulated industries such as financial services, healthcare, or insurance
• Strong analytical and problem-solving skills with the ability to make data driven decisions
• Experience supporting retirement plan administration, defined contribution recordkeeping, wealth management, or financial services platforms
• Experience with enterprise reporting platforms, business intelligence, or customer analytics
• Experience with authentication, identity and access management (IAM), single sign on (SSO), multi factor authentication (MFA), or user provisioning
• Experience working with APIs and enterprise integrations
• Experience with Figma, Jira, or similar Agile planning tools
• Experience partnering with Cybersecurity and Enterprise Architecture organizations
• Experience using customer insights and product analytics to drive product decisions.

Benefits:

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.