Specialist Client Contribution

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Specialist Client Contribution works to resolve general payroll inquiries for both internal teams and client/vendors. Responsible for accurate and efficient processing of client’s payroll contributions. The role will serve as the payroll operations contact in providing support to the lower complexity plan sponsors. Handles basic daily communications with internal and external parties to maintain and develop solid client relationships. May participate in client meetings and/or conference calls, standard payroll requests, addressing issues within required timeframes. Position is subject to IRS, Department of Labor, FINRA and SEC regulations and requirements.

ESSENTIAL FUNCTIONS

• Manage all payroll activities for the large, mega, ultra mega, and not-for-profit assigned book of business whose assets value over $150,000,000.
• Accurately and efficiently process complex and custom client and vendor payroll files in accordance to client specific requirements.
• Demonstrate excellent time management skills and the ability to prioritize tasks independently and efficiently.
• Direct contact with clients and payroll vendors for all payroll related matters. Coordinate conference calls and meetings to consult and assist the client with payroll questions.
• Quality control by reviewing peer’s work.
• Maintain departmental established productivity and quality goals.
• Independently research, analyze and process client or technical payroll issues and projects to resolution in accordance with departmental policies and procedures.
• Proactively follow up on outstanding issues with internal and external clients.
• Perform review of data and activity to avoid errors and communicate internally and externally the root cause and resolution.
• Manage updates to payroll processing documentation for specific clients.
• Develops extensive job knowledge by applying written procedures, special handling, plan bulletins, and plan level set up rules.
• Point of contact for large, mega, ultra mega, and not-for-profit Self-Service book of business to educate client and assist with any payroll concerns.

QUALIFICATIONS

• Associate Degree in Business, Finance, or similar field preferred, or equivalent experience.
• Experience in a cash/financial field is preferred.
• FINRA fingerprinting required.
• Basic knowledge of recordkeeping processing platforms.
• Attention to detail and the ability to maintain productivity levels are essential with the primary focus always on high levels of accuracy.
• Solid written and verbal communication skills.
• Must be detailed oriented and have analytical ability for research.
• Able to make quick and accurate assessments of general situations.
• Must have general knowledge of Microsoft Office products.
• Interacts with teams across various areas dealing with plan and participant transactions.

Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.The employer has the right to revise this job description at any time.You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.You may be required perform other duties that are not included on this job description.The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.