{"id":2233531,"url":"https://alion.io/job/empyra-customer-success-manager","title":"Customer Success Manager","company":{"id":2405658,"name":"Empyra","domain":"empyra.com","url":"https://alion.io/company/empyra","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-07-14T12:21:22Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-21T09:45:37Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":98},"description":"About the job.\nRole Description\nWe pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on-site full-time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:\nKey Responsibilities\nOwn a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention \nDrive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption. \nDevelop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements \nWork closely with the sales team to identify opportunities for cross-selling. \nCollaborate with the product development team to ensure customer feedback is incorporated into product development. \nMaintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi-year expansion opportunities \nAct as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success \nProactively monitor customer health and identify risks before they become escalations. \nLead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry-leading retention, customer growth, and revenue outcomes. \nAnalyze customer data to identify trends and opportunities for improvement. \nDevelop and implement strategies to reduce customer churn and increase customer retention. \nStay up-to-date with industry trends and best practices to ensure our software products remain competitive. \nQualifications\n3+ years in an enterprise software customer success role \nExcellent analytical and problem-solving skills \nBackground with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results \nProven record of achieving high levels of customer satisfaction and customer retention \nDemonstrated ability to build and maintain strong relationships with clients \nStrong customer service skills and ability to handle customer escalations \nExperience with HubSpot or another CRM software, JIRA, or similar issue tracking systems \nExcellent written and verbal communication skills \nAbility to work independently \nBachelor’s degree in business administration, Marketing, Communications, or related field \nExperience in the state/local government case management/CRM industry is preferred \nSelf-driven to manage customer success \nBenefits\nCompetitive salary & bonuses \nHealth, dental, and vision insurance \n401k\nOpportunities for professional development \nCollaborative and dynamic work environment \nIf you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!","description_format":"text","description_chars":3564,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-10T23:11:20Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.287,"p_room":0.28,"age_days":98,"expected_fill_days":25,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/empyra-customer-success-manager","json_url":"https://alion.io/job/empyra-customer-success-manager.json","meta":{"generated_at":"2026-10-21T11:42:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2405658},"rest":"https://alion.io/mcp/rest/get_company?id=2405658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempyra-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempyra-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempyra-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empyra-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempyra-customer-success-manager"}]}