{"id":2440373,"url":"https://alion.io/job/emvco-llc-help-desk-technician-i","title":"Help Desk Technician I","company":{"id":1895440,"name":"First Hawaiian Bank","domain":"fhb.com","url":"https://alion.io/company/fhb-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":95,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T01:03:57Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-26T07:48:43Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"As a Help Desk Technician Tier I, you will be the first point of contact for users facing technical issues. Your role is crucial in maintaining the bank's efficient and secure operations. You will be responsible for troubleshooting and resolving basic technical problems, ensuring a seamless user experience. This role requires strong communication skills, a proactive approach, and a solid understanding of monitoring tools and administrative procedures.\nCompensation\nThe hourly pay range for this role is $20.19 - $24.52; commensurate with experience\nWork Schedule:\nTuesday - Saturday 2:00 pm - 11:00pm (shifts may vary)\n Answer incoming calls and provide timely and accurate technical support to users.\n Troubleshoot and resolve basic technical issues related to hardware, software, and network connectivity.\n Document all support interactions and maintain accurate records for future reference.\n Monitor system performance and identify potential issues or bottlenecks.\n Collaborate with other IT teams to ensure smooth operations and efficient issue resolution.\n Follow established procedures and guidelines to maintain data security and confidentiality.\n Stay updated with the latest technology trends and best practices in the industry.\n Provide feedback and suggestions for process improvements to enhance overall support efficiency.\n Assist in the implementation and testing of new systems and software updates.\n Ensure a positive and professional user experience, maintaining a high level of customer satisfaction.\n The ideal candidate will have:\nAssociate’s Degree in a Computer Science or Technology discipline; or\nTechnical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or\nEquivalent work experience (e.g., at least 1 year in similar role) required.\nAble to handle confidential matters judiciously.\nGood time management skills and able to prioritize.\nProficient in setup and user of Microsoft Office and Windows operating system.\nFamiliarity with monitoring tools, task scheduling software, and administrative procedures.\nExcellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.\nSelf-motivated and able to work independently with minimal supervision.\nStrong problem-solving and analytical skills, with a methodical approach to troubleshooting.\nAbility to prioritize tasks and manage multiple support cases simultaneously.\nWillingness to learn and adapt to new technologies and industry trends.\nA positive attitude and a customer-centric approach to providing support.","description_format":"text","description_chars":2593,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-13T11:53:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.835,"p_room":0.72,"age_days":52,"expected_fill_days":112,"reasons":["conf:14","win:mid","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/emvco-llc-help-desk-technician-i","json_url":"https://alion.io/job/emvco-llc-help-desk-technician-i.json","meta":{"generated_at":"2026-10-26T16:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1895440},"rest":"https://alion.io/mcp/rest/get_company?id=1895440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femvco-llc-help-desk-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femvco-llc-help-desk-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femvco-llc-help-desk-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emvco-llc-help-desk-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femvco-llc-help-desk-technician-i"}]}