{"id":1146555,"url":"https://alion.io/job/enablecomp-supervisor-zero-balance-denials-remote","title":"Supervisor, Zero Balance Denials (REMOTE)","company":{"id":4046,"name":"EnableComp","domain":"enablecomp.com","url":"https://alion.io/company/enablecomp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","TN"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":259},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-24T17:44:33Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-09-27T00:20:12Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Key Responsibilities\nProvide daily supervision, coaching, and support to assigned Zero Balance team members.\nManage the full employee lifecycle, including hiring, onboarding, training, performance management, and corrective action.\nPrepare and deliver performance evaluations and account reviews in partnership with Department Leadership.\nTrain and mentor staff, including new hires, with a focus on accuracy, payer strategy, and zero balance recovery best practices.\nPerform quality control reviews to ensure due diligence, compliance, and workflow adherence.\nIdentify and pursue recovery opportunities within large inventories of zero balance hospital claims.\nAnalyze and evaluate claim payments using EnableComp proprietary systems, tools, and payer documentation to determine compliance with contractual reimbursement.\nPrepare and submit initial bill packets and appeal letters using EnableComp systems and tools.\nConduct timely and thorough follow-up with insurance companies to drive correct reimbursement.\nResearch, request, and compile medical records, implant invoices, and other supporting documentation required for claim resolution.\nApply coding knowledge (CPT, ICD-10, modifiers) to support claim accuracy, appeal success, and recovery strategy.\nServe as the primary escalation point for team members issues related to access and roadblocks impacting claim resolution.\nManage internal coordination, communication, and messaging related to external client requests and reported issues.\nFacilitate internal meetings to address client concerns, process improvements, and operational challenges.\nCommunicate directly with clients regarding system access, documentation requests, payment research, training coordination, and related topics.\nPartner with Managers to prioritize daily work and ensure alignment with operational goals.\nCollaborate with Data Analytics to research and resolve claim, payment, and data import issues.\nWork closely with Data and Product teams to investigate calculation issues and support special projects.\nSupport departmental and enterprise operational initiatives through cross-team collaboration.\nRequirements and Qualifications\nHigh School Diploma or GED required. Associates or Bachelor’s Degree a plus.\n5+ years’ experience in healthcare field working in zero balance line of business.\n5+ years’ client facing/customer services experience.\n2-5 years supervisory experience. \n5+ years’ experience with commercial/government billing and collections.\nProven experience in hospital revenue cycle operations, with a strong focus on zero balance or underpayment recovery.\nDemonstrated ability to identify recovery opportunities within large claim inventories.\nExperience working with payer portals, claims systems, and healthcare revenue cycle technology platforms.\nExpert level understanding of insurance payer/provider claims processing and subsequent data requirements.\nExperience supporting outsourced zero balance or contingency-based recovery programs.\nMust have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).\nEquivalent combination of education and experience will be considered.\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.\nRegular and predictable attendance.\nSpecial Considerations and Prerequisites\nPractices and adheres to EnableComp's Core Values, Vision and Mission.\nMust demonstrate exceptional interpersonal skills and exhibit an approachable nature to answer questions from Revenue Specialist staff and mentor and train others regularly.\nCan-do attitude with service-oriented approach and strong sense of urgency with skills to develop and coach team members.\nMust be a self-starter and able to work independently without direct supervision.\nProven written and verbal communication skills.\nStrong analytical and problem-solving skills.\nAppropriately handle stress and interact cooperatively with others (at all levels of the organization).\nProven experience working with external clients; strong customer service skills and business acumen.\nAbility to prioritize and manage multiple competing priorities and projects concurrently.\nGeneral office environment; must be able to sit for long periods of time.","description_format":"text","description_chars":4425,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Tunisia","iso":"TN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-23T15:28:31Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.843,"p_room":0.45,"age_days":32,"expected_fill_days":20,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/enablecomp-supervisor-zero-balance-denials-remote","json_url":"https://alion.io/job/enablecomp-supervisor-zero-balance-denials-remote.json","meta":{"generated_at":"2026-09-27T01:43:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1555,"day_limit":5000,"remaining_today":3445,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}