{"id":3546976,"url":"https://alion.io/job/enbridge-advisor-customer-care-systems","title":"Advisor, Customer Care Systems","company":{"id":8027,"name":"Enbridge","domain":"enbridge.com","url":"https://alion.io/company/enbridge","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":15,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Akron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:11:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T06:36:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Posting End Date:\nNovember 06, 2026Employee Type:\nRegular-Full timeUnion/Non:\nThis is a non-union positionServe as a contact between Customer Care teams and TIS. Support the project team in prioritizing projects and tasks. Provide reporting to management teams on status of projects and deliverables.\nIf this sounds like your next opportunity, apply now!\nWhat You Will Do:\nProvide clear reporting and deliverables on a variety of projects\nCoordinate and facilitate cross functional discussions\nOrganize, attend, and participate in internal and external partner meetings\nEnsure project management tools are updated and current\nTrack and prioritize project and enhancement requests\nAlign requests to Customer Care roadmap\nEnsure readiness and clarity of needs before work begins\nMake and send reports as needed\nWho You Are:\nRequired:\nRelated university degree or 4+ years of directly related experience, or equivalent combination of formal education, certification, and experience\nBachelor’s degree in Business, IT or related field\nExcellent communication, stakeholder engagement, and conflict resolution abilities.\nStrong analytical skills to assess, structure, and prioritize competing business requests with varying levels of maturity and clarity\nProven ability to translate operational needs into cleary defined initiatives, including scope, value, dependencies, and risk\nSkilled in facilitating planning, prioritization, and alignment discussions with managers and senior leaders.\nEffective written and verbal communication skills\nProven ability to manage cross-functional projects and drive strategic initiatives.\nWillingness and ability to travel within North America as required.\nPreferred:\nExperience with Agile and Waterfall methodologies\nExperience working in a regulated utility or energy sector\nStrong analytical and problem-solving abilities.\nAbility to work independently and collaboratively in a fast-paced environment.\nWorking Conditions:\nThis role is office-based with limited physical activity. Travel required 25% of the time.\nPhysical Requirements (Include but are not limited to):\nGrasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.\nMental Requirements (Both field & office) include but are not limited to:\nAbility to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.\nBase Salary:\nBase salary ranges from $80,000 - $90,000 USD for US locations based upon candidate’s experience, skills, and internal equity.\nApplicable compensation policies and guidelines apply to internal candidates.\nBenefits:\n A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.\nA paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.\nValuable retirement savings plans, including a savings plan with company stock as an investment option.\nPaid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.\nAn Employee and Family Assistance Program.\nA Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.\nEnbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid\nEnbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.\nAt Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .\nInformation For Applicants:\nApplications can be submitted via our online recruiting system only.\n\nWe appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.\n\nFinal candidates for this position may be required to undergo a security screening, including a criminal records check.\n\nTo learn more about us, visit www.enbridge.com","description_format":"text","description_chars":5613,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-30T21:11:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/enbridge-advisor-customer-care-systems","json_url":"https://alion.io/job/enbridge-advisor-customer-care-systems.json","meta":{"generated_at":"2026-11-03T08:45:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12372,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8027},"rest":"https://alion.io/mcp/rest/get_company?id=8027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenbridge-advisor-customer-care-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenbridge-advisor-customer-care-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenbridge-advisor-customer-care-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enbridge-advisor-customer-care-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenbridge-advisor-customer-care-systems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546976}},{"tool":"search_jobs","arguments":{"company":"enbridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546976},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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