{"id":3693284,"url":"https://alion.io/job/enbridge-collections-field-rep-i","title":"Collections Field Rep I","company":{"id":8027,"name":"Enbridge","domain":"enbridge.com","url":"https://alion.io/company/enbridge","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.286,"time_to_fill_p50_days":15,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:22:04Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T02:56:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Posting End Date:\nNovember 17, 2026Employee Type:\nRegular-Full timeUnion/Non:\nThis is a non-union positionCollections Field Representative I is an entry-level field operations position responsible for supporting the company's customer credit and collections programs through direct customer engagement, service disconnection activities, and account resolution efforts. This role conducts onsite visits to residential and commercial customer premises to deliver termination notices and perform service disconnections for non-payment. Working independently in a field environment, the representative evaluates delinquent accounts, assists customers with payment arrangements, identifies unauthorized use of service, and supports revenue protection initiatives.\nIf this sounds like your next opportunity, apply now!\nWhat You Will Do:\nConduct onsite visits to customer premises to deliver termination notices.\nPerform gas meter-related field tasks, including visual inspections, meter reads, meter shutoff, lock installation, and other routine meter maintenance in accordance with company procedures, safety standards, and regulatory requirements.\nReview delinquent customer accounts and assist in collection efforts through direct customer contact and account resolution discussions.\nEducate customers on available payment plans, energy assistance programs, deposits, and other resources designed to maintain service.\nIdentify unauthorized use of service, meter tampering, theft of service, or fraud.\nComplete required field documentation accurately using mobile phone applications and company systems.\nMaintain required training, Operator Qualification (OQ) certifications, and other job-related learning requirements to ensure compliance with company policies, safety standards, and regulatory requirements.\nWho You Are:\nCustomer service and conflict resolution skills.\nStrong communication and problem-solving abilities.\nAbility to work independently and maintain accurate records.\nProficiency with mobile devices and Microsoft Office applications\nHigh School Diploma or GED required.\nValid driver license and acceptable driving record.\nAbility to obtain and maintain required operator qualifications.\nAbility to safely perform field responsibilities in all weather conditions\nWorking Conditions:\nWork outdoors in varying weather and environmental conditions.\nWalk significant distances and frequently enter and exit vehicles throughout the workday.\nOperate hand tools and field equipment associated with service activities.\nTravel extensively within assigned service territories.\nPhysical Requirements (Include but are not limited to):\nGrasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.\nMental Requirements (Both field & office) include but are not limited to:\nAbility to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.\nBase Salary:\nBase salary ranges from $20.29 -$23.50 USD per hour for US locations based upon candidate’s experience, skills, and internal equity.\nApplicable compensation policies and guidelines apply to internal candidates.\nBenefits:\n A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.\nA paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.\nValuable retirement savings plans, including a savings plan with company stock as an investment option.\nPaid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.\nAn Employee and Family Assistance Program.\nA Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.\nEnbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.\nAt Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .\nInformation For Applicants:\nApplications can be submitted via our online recruiting system only.\n\nWe appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.\n\nFinal candidates for this position may be required to undergo a security screening, including a criminal records check.\n\nTo learn more about us, visit www.enbridge.com","description_format":"text","description_chars":5861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-03T17:22:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/enbridge-collections-field-rep-i","json_url":"https://alion.io/job/enbridge-collections-field-rep-i.json","meta":{"generated_at":"2026-11-09T05:14:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8027},"rest":"https://alion.io/mcp/rest/get_company?id=8027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenbridge-collections-field-rep-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenbridge-collections-field-rep-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenbridge-collections-field-rep-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enbridge-collections-field-rep-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenbridge-collections-field-rep-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3693284}},{"tool":"search_jobs","arguments":{"company":"enbridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3693284},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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