{"id":3546979,"url":"https://alion.io/job/enbridge-employee-services-rep","title":"Employee Services Rep","company":{"id":8027,"name":"Enbridge","domain":"enbridge.com","url":"https://alion.io/company/enbridge","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":15,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T21:11:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T05:20:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Posting End Date:\nNovember 06, 2026Employee Type:\nRegular-Full timeUnion/Non:\nThis is a non-union positionAre you an aspiring HR professional? If you have a positive demeanor with a high level of professionalism, we have an excellent opportunity for you!\nAs an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system.\nIf this role sounds exciting, apply now!\nWhat You Will Do:\nServe as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events.\nInvestigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); exercise sound judgment when escalating complex matters.\nGuide employees and leaders in the effective use of Workday, Mya - our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions.\nAccurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs).\nHandle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics, and other specialized HR teams.\nIdentify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing.\nSupport the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values.\nWho You Are:\nRequired\nMinimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma\nStrong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries.\nProven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar).\nExcellent written and verbal communication skills; ability to explain complex HR concepts clearly.\nStrong judgment, problem solving, and decision making skills.\nTime management skills and ability to prioritize\nContinuous improvement mindset\nAbility to remain calm under pressure and effectively deescalate sensitive situations.\nFluency in English; French bilingualism considered an asset.\nPreferred\nHR designation or progress toward CPHR (or payroll/benefits designation).\nExperience supporting HR transformations, system implementations, or digital self-service initiatives.\nSME or mentoring experience within an HR service delivery environment.\nCollege diploma in HR or related field; bachelor’s degree preferred.\nWorking Conditions:\nMust be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required\nOpen-concept office environment which requires diplomacy, privacy and confidentiality\nAdherance to company policies as well as legal requirements pertaining to Human Resources practices.\nEver-changing environment, coupled with competing priorities, which requires flexibility, and multi-tasking\nAbility to deal with high pressure situations in a calm and professional manner at all times (eg. Process or system failure, open enrollment, etc.)\nAbility to deal with irate callers and skilled to de-escalate in a high pressure environment\nAttention to detail and high level of accuracy required - no room for error due to high risk exposure and SoX compliance/Auditor reviews\nProactive and superior customer service skills\nBase Salary:\nBase salary ranges from $57,000 - $65,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.\nApplicable compensation policies and guidelines apply to internal candidates.\nBenefits:\n A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.\nA paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.\nValuable retirement savings plans, including a savings plan with company stock as an investment option.\nPaid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.\nAn Employee and Family Assistance Program.\nA Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.\nEnbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid \nEnbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.\nAt Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .\nInformation For Applicants:\nApplications can be submitted via our online recruiting system only.\n\nWe appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.\n\nFinal candidates for this position may be required to undergo a security screening, including a criminal records check.\n\nTo learn more about us, visit www.enbridge.com","description_format":"text","description_chars":7153,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-30T21:11:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/enbridge-employee-services-rep","json_url":"https://alion.io/job/enbridge-employee-services-rep.json","meta":{"generated_at":"2026-11-02T10:34:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8027},"rest":"https://alion.io/mcp/rest/get_company?id=8027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenbridge-employee-services-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenbridge-employee-services-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenbridge-employee-services-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enbridge-employee-services-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenbridge-employee-services-rep"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546979}},{"tool":"search_jobs","arguments":{"company":"enbridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546979},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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