Senior Specialist Dealer Success

Posting End Date:

Employee Type:

Union/Non:

At Enbridge, we focus on providing innovative energy solutions while crafting excellent customer experiences. As a Senior Specialist, Dealer Success, your role will involve growing and fortifying our network of HVAC dealer partners in North Carolina. You will act as a trusted advisor and strategic partner, helping dealers improve their results, expand their companies, and deliver impressive outcomes for customers while supporting Enbridge's growth ambitions.

Do you excel at building meaningful business partnerships, developing high-performing dealer networks, and influencing growth across a dynamic industry? If so, we would love to hear from you. Join Enbridge and help build the future of customer-focused energy solutions.

What You Will Do:

• Build and maintain positive relationships with HVAC dealers, contractors, distributors, and key industry partners to drive engagement and long-term business growth.

• Support the expansion and development of the dealer network by identifying recruitment opportunities and strengthening market coverage.

• Monitor dealer performance, establish clear expectations and important metrics, and develop improvement plans that improve sales results and customer experience.

• Lead dealer onboarding, training, and ongoing sales enablement initiatives passionate about products, financing solutions, operational excellence, and customer care.

• Serve as a trusted contact and advisor to dealer partners, helping resolve blocking issues and uncover growth opportunities.

• Gather and communicate market intelligence, customer insights, competitive trends, and dealer feedback to support business strategy and continuous improvement.

• Represent Enbridge at industry events, dealer meetings, and customer engagements, helping strengthen brand awareness and market presence.

Who You Are:

• University degree with over seven years of experience in the HVAC field or a related home services sector.

• Strong knowledge of residential HVAC dealer operations, contractor networks, and sales processes.

• Experience in dealer development, territory management, contractor relationship management, training, or channel sales.

• Demonstrated ability to influence business owners and frontline sales teams while building positive relationships.

• Experience developing and delivering sales, operational, or customer-focused training programs.

• Strong business insight with the ability to balance relationship management, performance expectations, and revenue growth.

• Excellent communication, presentation, collaborator engagement, and negotiation skills.

• Valid driver's license and ability to travel regularly throughout the assigned region.

Preferred:

• Experience supporting financing, leasing, subscription, or other consumer home service programs.

• Well-established connections in the HVAC market and contractor network.

• Experience working with HVAC distributors, manufacturers, or channel partner organizations.

• Knowledge of customer acquisition, dealer performance management, and sales enablement guidelines.

Working Conditions:

• Hybrid work environment combining office-based and field-based activities.

• Frequent travel within North Carolina and surrounding service areas to support dealer meetings, training sessions, and industry events.

• Occasional evening or overnight travel may be required based on business needs.

• Position requires regular interaction with external dealer partners, contractors, and industry collaborators.

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Salary:

• Ranges from $114,800 - $145,000 USD for US locations based upon candidate’s experience, skills, and internal equity.

• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.

• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com