{"id":3342426,"url":"https://alion.io/job/enbw-microsoft-365-support-engineer-fmd","title":"Microsoft 365 Support Engineer (f/m/d)","company":{"id":1769746,"name":"EnBW","domain":"enbw.com","url":"https://alion.io/company/enbw-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Power Automate","optional":false},{"name":"Scrum","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-27T16:01:28Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T06:07:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the company\nWe believe in the positive power of energy - and in people who are ready to shape the future with their ideas and dedication. That’s why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.\nAs a key pillar of EnBW’s technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.\nOur benefits\nPrivate supplementary health insurance including coverage for your immediate family, offering peace of mind beyond the public system.\nMeal allowance to support your daily work routines.\n Additional paid days off (24 December & Carnival Day) on top of statutory annual leave - giving you more time for what matters.\nHybrid working model with a mix of remote and office days to support flexibility and modern ways of working.\nIntercultural collaboration & cross border projects - grow your international experience by working with colleagues in Germany.\nModern technology and continuous development opportunities to support your growth and keep you up to date in your field.\nBright, appealing offices in a trendy Lisbon area, designed for productive and enjoyable workdays.\nYour tasks\nProvide 2nd and 3rd-level support for Microsoft 365 services, with a focus on Outlook and Exchange Online/on-premises, Microsoft 365 Apps, Teams, SharePoint Online and OneDrive for Business\nAs a trusted technical contact, you support end users in resolving complex issues and guide them through clear and practical solutions\nManage permissions, access requests and collaboration workspaces across the Microsoft 365 environment\nTake ownership of incidents and technical problems from initial analysis to resolution, performing root cause analysis and coordinating with platform administrators, engineering teams and Microsoft Support when needed\nEnsure reliable collaboration and productivity services by handling data recoveries and supporting their day-to-day operation.\nCreate and maintain practical knowledge articles, technical documentation and operational procedures that enable efficient support and knowledge sharing\nBy identifying recurring issues and operational pain points, you help implement sustainable improvements that reduce support effort and increase service quality\nTogether with Product Owners and engineering teams, continuously improve Microsoft 365 services, operational processes and the overall user experience\nYour profile\nYou bring hands-on experience in technical support for Microsoft 365 services and end users in an enterprise environment\nStrong expertise in Microsoft Teams, SharePoint Online, OneDrive for Business and Microsoft 365 Apps, particularly Outlook, enables you to confidently troubleshoot technical issues\nTaking ownership comes naturally to you, and you independently drive technical problems from analysis through to a sustainable solution\nWith your strong customer and service orientation, you understand user needs and communicate technical topics clearly and professionally in English\nYour analytical and problem-solving skills help you identify root causes, recognize improvement opportunities and proactively turn them into lasting operational improvements\nIdeally, you have additional experience with Microsoft Exchange Online and on-premises as well as applications such as Excel, Word, PowerPoint and OneNote\nFamiliarity with Microsoft Planner, Project, Visio, Loop and Viva, as well as backup, recovery or migration solutions such as AvePoint, would be an advantage\nAdditional experience with Power Automate, scripting, self-service or knowledge management solutions and agile environments such as Scrum or Kanban rounds off your profile\nYou speak confidently in English; Portuguese and/or German are considered an advantage\nAbout the department\nWe believe in the positive power of energy - and in people ready to shape the future with their ideas and commitment. That is why we established the EnBW Tech Hub in Portugal: to drive innovation and develop digital solutions that support the energy transition and improve the way we work. As a key pillar of EnBW’s technological transformation, the Tech Hub plays a crucial role in our journey. Headquartered in Karlsruhe, EnBW is one of the largest energy companies, employing around 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA - a wholly owned subsidiary of EnBW - is an integral part of EnBW’s IT division. In Lisbon, we bring together experts from IT, administration, project management, and HR to collaboratively develop smart, scalable solutions within an agile, international environment.\nOur \"Digital Workplace\" unit is part of EnBW IT. Our mission: We work so that you can work! We provide our colleagues with a modern digital workplace that enables seamless collaboration. As pioneers in digitalization, collaboration, and sustainability, we set trends and rapidly implement new technologies. Customer focus is in our DNA! We look forward to shaping the future together with you!\nContact\nAre you interested? Apply online now! A cover letter is not required; we may ask a few job-specific questions in our application form.\nIn addition to EnBW, our recruiting team also recruits for other Group companies. If you have any questions, please contact Fahrion, Annika | .\nEveryone is embraced here, irrespective of gender, age, sexual orientation, heritage, faith, beliefs, or physical ability.\nOur information on data protection for applicants (f/m/d).","description_format":"text","description_chars":5923,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Wind Energy","EV Charging"],"lifecycle":[{"event":"open","at":"2026-10-27T16:01:28Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/enbw-microsoft-365-support-engineer-fmd","json_url":"https://alion.io/job/enbw-microsoft-365-support-engineer-fmd.json","meta":{"generated_at":"2026-11-01T08:58:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769746},"rest":"https://alion.io/mcp/rest/get_company?id=1769746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenbw-microsoft-365-support-engineer-fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenbw-microsoft-365-support-engineer-fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenbw-microsoft-365-support-engineer-fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enbw-microsoft-365-support-engineer-fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenbw-microsoft-365-support-engineer-fmd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3342426}},{"tool":"search_jobs","arguments":{"company":"enbw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3342426},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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