{"id":2890450,"url":"https://alion.io/job/enchantment-resort-guest-services-manager","title":"Guest Services Manager","company":{"id":1918732,"name":"Enchantment Resort","domain":"enchantmentresort.com","url":"https://alion.io/company/enchantmentresort","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sedona, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T01:11:26Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T19:11:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!\nAt Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!\nBasic Function: Oversees all of the guest services areas including, Front Desk, Bell Staff, and Concierge. Ensure high level of guest satisfaction and smooth running operations. Maintains financial responsibility over Guest Services\nWork Performed:\nOverall knowledge of all resort operations \nOversee and have a working knowledge of all Front Office systems \nEnsure that the resort runs smoothly and that any guest complaints and/or emergencies are handled in an expeditious and satisfactory manner\nAbility to deal effectively with all departments on daily basis to ensure high standards of guest services \nAbility to ensure high level of services is maintained in all areas\nAnticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy\nHold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral \nEffectively supervises all areas include coaching and counseling, and disciplinary action as necessary\nOrganize and oversee group arrivals and departures with the Bell Captain\nInterview and hire new staff as necessary for the departments\nConduct performance reviews as necessary for the Guest Service department\nSchedule employees based on occupancy forecast and levels to ensure adequate coverage in order to minimize payroll and labor costs\nEnsure that department profitability objectives are met\nMonitor payroll and labor costs on a daily basis\nCreate department budgets annually and effectively controls expenses \nResponsible for the economical purchase and control of all equipment in the departments\nInteract with VIP’s, Homeowners, and Group Coordinators as necessary\nInspect VIP rooms as necessary prior to arrival to ensure high standards and personally greet al VIPs whenever possible\nKnow all safety and emergency procedures for guests and employees and how to act upon them \nDevelop and implement service standards to ensure a consistent guest experience at a high quality level\nWhen serving as MOD, address all night guest complaints to ensure proper and satisfactory resolution and ensure that nightly MOD report is completed and pertinent information is properly documented and passed on to resort management\nEffectively implement training for all staff and train in all areas as necessary\nMaintain outside business contacts within the hotel/resort industry\nResponsible for the implementation and effectiveness of all cash handling within all reporting departments \nUnderstand accident prevention policies and contact proper authorities for any emergencies and complete all necessary paperwork associated with the incident\nOther duties as assigned\nSupervision Exercised: Front Office Supervisor, Bell Captain, Lead Concierge\nSupervision Received: Front Office Manager\nResponsibility & Authority:\nOversee Guest Services staffing, operations and financial responsibilities\nMaintain a high level of guest service at all times in all guest services areas \nUphold the resort commitment to hospitality\nAct as Manager on Duty as required\nWork closely with all departments to ensure guest service levels are being met\nMinimum Requirements:\nBachelor’s degree from four-year College or university; or equivalent related work related experience and/or training. Prefer 2+ years’ Front Desk supervisory experience and hotel/resort operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills\n\nPhysical Requirements:\n45% Sitting\n65% walking, standing and bending\nLifting/Carrying up to 25 lbs.\nHearing and Manual dexterity\nDistance vision 1-3 feet\nAbility to drive golf cart on occasion as necessary","description_format":"text","description_chars":4206,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-20T02:02:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/enchantment-resort-guest-services-manager","json_url":"https://alion.io/job/enchantment-resort-guest-services-manager.json","meta":{"generated_at":"2026-10-21T23:13:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1918732},"rest":"https://alion.io/mcp/rest/get_company?id=1918732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenchantment-resort-guest-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenchantment-resort-guest-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenchantment-resort-guest-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enchantment-resort-guest-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenchantment-resort-guest-services-manager"}]}