{"id":2980435,"url":"https://alion.io/job/encompass-onsite-strategic-account-manager","title":"Strategic Account Manager","company":{"id":4406788,"name":"Encompass Onsite","domain":"encompassonsite.com","url":"https://alion.io/company/encompass-onsite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":69,"open_postings":47,"ghost_share":0.511,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-07T16:32:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-25T21:04:07Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":17},"description":"Strategic Account Manager\nJob Summary:\nThe Strategic Account Manager (SAM) plays a critical role in fostering long-term client relationships, ensuring contract retention, and identifying opportunities for expansion. This role focuses on managing key customer accounts, enhancing service delivery, and collaborating cross-functionally to drive customer satisfaction and revenue growth.\nKey Responsibilities:\nClient Relationship & Business Growth:\nAct as the primary point of contact for key accounts, developing strong, long-term client relationships.\nUnderstand client operational challenges and tailor facilities maintenance and cleaning solutions to meet their needs.\nIdentify and implement opportunities to expand service offerings, including HVAC, electrical, plumbing, preventative maintenance, and emergency repairs and other Commercial Cleaning for new areas.\nPrepare and conduct regular business reviews and site visits to assess service quality and address client concerns.\nNegotiate contracts, pricing, and service agreements that align with both client needs and business objectives.\nOperational Coordination & Service Excellence:\nMonitor quality control, working closely with operations, site managers, and service technicians to ensure efficient and high-quality facility maintenance and cleaning services.\nDevelop and manage service schedules, preventive maintenance plans, and compliance with industry standards, per client’s request in partnership with Operations\nAddress and resolve client issues promptly to maintain service satisfaction and performance excellence.\nCollaborate with internal teams to implement the best practices and cost-saving measures for clients.\nIssue Resolution & Continuous Improvement\nAct as an escalation point for client concerns and service issues, ensuring timely resolution.\nWork with finance and billing teams to address contract discrepancies and ensure smooth invoice processes.\nContribute to process improvement initiatives that enhance customer satisfaction and operational efficiency.\nPerformance Tracking & Reporting:\nAnalyze account performance using KPIs, client feedback, and service reports to drive continuous improvement.\nProvide data-driven insights and recommendations for optimizing facility maintenance and janitorial services.\nUtilize CRM and internal software to track interactions, contracts, and service history.\nIndustry & Market Awareness:\nStay up to date on facilities maintenance and cleaning industry trends, including new technologies, sustainability initiatives, and regulatory compliance.\nIdentify opportunities to introduce energy efficiency programs, predictive maintenance, and smart building solutions.\nMonitor competitor activity and market shifts to maintain a competitive edge.\nQualifications & Skills:\nBachelor’s degree in business, Facilities Management, or a related field (preferred).\n3-5 years of experience in account management, sales, or client services within facilities maintenance, commercial cleaning, or building services.\nStrong relationship-building and negotiation skills.\nKnowledge of building maintenance, janitorial services, and regulatory compliance (OSHA, EPA, etc.).\nExperience managing multi-site or national accounts is a plus.\nAbility to analyze service data, optimize processes, and drive operational efficiencies.\nExcellent problem-solving, communication, and presentation skills.\nProficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.","description_format":"text","description_chars":3473,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T06:54:37Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely 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