{"id":651526,"url":"https://alion.io/job/encora-senior-salesforce-comm-cloud-resources","title":"Senior Salesforce - Comm Cloud Resources","company":{"id":710119,"name":"Coforge","domain":"coforge.com","url":"https://alion.io/company/coforge-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise 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Industries","optional":true}],"status":"closed","first_seen_at":"2026-07-15T03:07:48Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-25T19:45:05Z","board_verified":false,"closed_at":"2026-09-25T19:45:05Z","days_open":72,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":72},"description":"Job Title: Senior Salesforce\nKey Skills: Salesforce, Salesforce Service Cloud, Apex, Copado\nLocation: Brazil\nMode:Remote\nWe at Coforgeare hiring Senior Salesforce with the following skill set.\nKey Responsibilities\nDesign, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.\nConfigure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency.\nLeverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable.\nDevelop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements.\nDesign and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies.\nProvide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance.\nCollaborate with business stakeholders to define customer service strategies, chat workflows, agent enablement, and cross-cloud solution designs.\nEnable and support DevOps practices through Copado, including version control, CI/CD pipelines, automated deployments, and release management.\nSupport user adoption through training, documentation, production support, and continuous platform optimization.\nStay current with Salesforce seasonal releases, Communications Cloud enhancements, AI capabilities, and emerging platform technologies, recommending improvements where appropriate.\nRequired Skills & Qualifications\nProven experience designing and implementing Salesforce Service Cloud solutions in enterprise environments.\nHands-on experience with Salesforce Communications Cloud, including industry-specific capabilities and customer service processes.\nStrong understanding of CRM processes, Case Management, Omni-Channel Routing, Digital Engagement, chat, messaging, and customer support operations.\nExperience developing Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and platform declarative tools.\nExperience integrating Salesforce with external systems using APIs and middleware platforms.\nHands-on experience with Copado or equivalent Salesforce DevOps platforms, including CI/CD and release management.\nStrong understanding of Salesforce security, sharing model, data architecture, and governance.\nAbility to lead solution workshops, provide architectural guidance, and engage effectively with business and technical stakeholders.\nExcellent analytical, communication, and problem-solving skills.\nPreferred Skills:\nExperience with OmniStudio (OmniScripts, FlexCards, DataRaptors, and Integration Procedures).\nExperience with Salesforce Data Cloud, Agentforce, Experience Cloud, or other Salesforce Industry Cloud products.\nExperience with enterprise integrations, large-scale Salesforce transformations, and multi-cloud implementations.\nFamiliarity with Salesforce Industries architecture and TM Forum concepts is desirable.\nExperience working within Agile delivery teams across onshore and offshore locations.\nSalesforce certifications such as Service Cloud Consultant, Communications Cloud Accredited Professional, Platform Developer I/II, Application Architect, or System Architect are highly desirable.\nPosted On: 15-07-2026\nAt Coforge, we hire professionals based solely 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