{"id":3801154,"url":"https://alion.io/job/encord-account-manager","title":"Account Manager","company":{"id":557,"name":"Encord","domain":"encord.com","url":"https://alion.io/company/encord","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","San Francisco, United States","New York, United States"],"countries":["GB","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"ElevenLabs","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"Vercel","optional":false}],"status":"live","first_seen_at":"2026-11-04T12:43:47Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T21:41:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About us\nWe're solving AI's hardest problem: alignment.\nEncord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ of the world's leading AI teams, including Woven by Toyota, Hitachi, Skydio, AbbVie and Dyna, Walden and Agility Robotics. From autonomous vehicles and robotics to sports and healthcare, we're solving AI's hardest problem: turning complex, real-world data into production-ready intelligent systems.\nWe're a team of founders, scientists, quants, researchers, and former Olympians, who’ve helped build some of the most successful companies in Silicon Valley, and alumni of MIT, Stanford, UC Berkeley, Oxford, Cambridge, and Imperial. We’ve raised $110M from legendary technology investors, early backers of companies like Databricks, ElevenLabs and Vercel, and we’re growing at an extraordinary pace.\nWe're looking for exceptional people who want to help build a category-defining company, operating with high urgency and taking real ownership to help shape the future of AI.\nThe role\nAs an Account Manager at Encord, you won't just own a book of business - you'll help define what post-sales excellence looks like on the East Coast.\nYou'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform - from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.\nYou'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. As one of the founding members of the NYC team, you'll have a real hand in shaping how we build the customer relationship function in this market.\nThis is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure - from the ground up.\nWhat you'll do\nOwn and grow a portfolio of North American customer accounts with a focus on expansion and long-term value\n\nBuild trusted relationships with ML, data, engineering, operations, and executive stakeholders\n\nUnderstand customers' technical roadmaps to proactively identify expansion opportunities\n\nDrive upsells, cross-sells, and multi-team rollouts across existing accounts\n\nPartner with Customer Success, Product, and Engineering to deliver customer outcomes\n\nCommunicate customer insights and feature requests internally - your proximity to customers makes you a critical voice in the product roadmap\n\nLead account planning, run QBRs, and develop growth strategies for your accounts\n\nMaintain accurate pipeline and revenue forecasting in HubSpot\n\nHelp build the post-sales and expansion playbook for North America in a fast-growing GTM organisation\n\nWho we're looking for\nExcited by the founding opportunity - you want to help shape the NYC office, not inherit a finished motion\n\nAbility to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)\n\nStrong relationship builder with a genuine interest in solving customer problems\n\nComfortable in a fast-moving, high-growth start-up environment\n\nExperience with HubSpot, Salesforce, or similar CRM tools\n\nCurious, driven, and excited by the potential of AI and data infrastructure\n\nExperience requirements\n2-5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology\n\nProven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets\n\nExperience managing mid-to-large ACV accounts ($50K-$250K+) across multi-stakeholder organisations\n\nConfidence engaging with technical buyers - including ML engineers, data scientists, and engineering leads - and translating their needs into commercial outcomes\n\nFamiliarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce\n\nExperience working in a high-growth start-up or scale-up environment preferred\n\nExposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage\n\nWhy Encord\nCompetitive salary, commission, and meaningful equity in a high-growth startup\n\nClear, accelerated growth opportunities as the company scales rapidly\n\nStrong in-person culture: 4 days/week\n\nDaily team lunches & dinners\n\nFlexible PTO to fully recharge\n\n18 paid vacation days in the U.S. plus federal holidays\n\nAnnual learning & development budget\n\nComprehensive health, dental, and vision coverage\n\nFrequent travel opportunities across the U.S., London, and Europe\n\nBi-annual company offsites & monthly socials\n\nOperating principles\nHigh agency\nYou see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks.\nBuild with care & urgency\nWe bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here.\nSelf-aware & hungry\nWe stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long.\nInvent in real time\nWe move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook.\nIf you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.","description_format":"text","description_chars":5386,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["MLOps","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-11-05T11:32:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":69,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/encord-account-manager","json_url":"https://alion.io/job/encord-account-manager.json","meta":{"generated_at":"2026-11-08T23:06:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":557},"rest":"https://alion.io/mcp/rest/get_company?id=557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fencord-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fencord-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fencord-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/encord-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fencord-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3801154}},{"tool":"search_jobs","arguments":{"company":"encord.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3801154},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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