{"id":136720,"url":"https://alion.io/job/encord-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":557,"name":"Encord","domain":"encord.com","url":"https://alion.io/company/encord","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"UiPath","optional":true}],"status":"live","first_seen_at":"2026-08-27T17:52:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T05:11:46Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Us\nEncord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.\nTrusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.\nThe Role\nAs part of Encord's continued rapid growth, we are looking for an experienced Customer Success Manager to work with our largest and most complex customers to help them successfully embed Encord into the innovative and world-leading AI applications that they are building.\nWorking closely with the Sales, Growth and Engineering teams, and reporting directly to the co-founders, the ideal candidate is someone with a track record of making customers successful with complex technology while consistently over achieving on Gross and Net Revenue Retention targets.\nAbout you\nYou have 2-5 years of customer facing experience, especially with Enterprise customers\nYou are an exceptional communicator across different channels; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution\nYou are structured and organized, and instinctively know how to prioritize your time\nYou have a track record of successful internal collaboration, with both technical and commercial teams\nYou are highly consultative, skilled with discovery questioning and uncovering new use cases\nYou have a track record of strengthening existing customer relationships and proactively developing new ones; you make sure you're always multi-threaded at different levels\nYou're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required\nYou're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome\nWhat We Offer\nCompetitive salary, commission, and meaningful equity in a high-growth start-up\nClear, accelerated growth opportunities as the company scales rapidly\nStrong in-person culture: 3-5 days/week in our newly launched North Beach loft office\nFlexible PTO to fully recharge\n18 paid vacation days in the U.S. plus federal holidays\nAnnual learning & development budget\nComprehensive health, dental, and vision coverage\nFrequent travel opportunities across the U.S., London, and Europe\nBi-annual company offsites, twice-weekly team lunches, and monthly socials","description_format":"text","description_chars":2648,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["MLOps","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-08-27T17:52:18Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.493,"p_room":0.28,"age_days":56,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/encord-technical-customer-success-manager","json_url":"https://alion.io/job/encord-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-23T08:30:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":557},"rest":"https://alion.io/mcp/rest/get_company?id=557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fencord-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fencord-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fencord-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/encord-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fencord-technical-customer-success-manager"}]}