{"id":1970870,"url":"https://alion.io/job/encore-auctions-customer-service-associate","title":"Customer Service Associate","company":{"id":674583,"name":"Encore Auctions","domain":"encoreauctions.ca","url":"https://alion.io/company/encoreauctions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T18:29:07Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T21:16:38Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Business is booming and we are looking for a seasoned Customer Service Associate who can keep up with the demand of our growth Please note we are NOT hiring summer students or part-time staff at this time. We are looking to hire stable, full-time staff who are permanently able to work in Canada.\nBy clicking APPLY, please upload your resume and answer the attached questionnaire. Once completed, our recruiters will review your application.\n_____________________________________________________________________________\nWe are Encore Auctions, London's largest online auction of new, returned, undeliverable and overstocked items from several major online retailers. We give our customers opportunities to acquire an extensive variety of thousands of products, sometimes at a fraction of the retail price! It is an engaging, adrenaline-fueled experience that never fails to delight when you win an item you had your eye on! Whether you are a new bidder or a seasoned one, each week will be new and exciting with fresh finds!\nSome details about the Customer Service Associate role\nAs an integral part of the front line team, the Customer Service Associates ensure the flow of pickup and returns remain smooth. Applicants must be comfortable following established appointment policies, refund parameters and ensuring that the flow of traffic remains smooth, despite pressures from customers who do not follow the pick up process. This role would be well suited for applicants who like to work in a fast pace environment-they must be experienced working in a Customer Service position and have a keen ability to successfully resolve customer conflict at the return desk.\nWhat You’ll Be Doing\nAs a Customer Service Associate, you’ll play a key role in ensuring a smooth and enjoyable customer experience:\nGreeting customers and creating a welcoming visit to Encore\nAssisting with auction inquiries, invoice payment, and returns\nProcessing payments (cash, debit, credit) with accuracy\nHandling customer concerns with empathy, professionalism, and confidence\nFollowing company policies and procedures while maintaining fairness and consistency\n\nWhat We’re Looking For\nPrevious customer service experience (retail, hospitality, or similar) is a must\nStrong communication and conflict-resolution skills\nAbility to stay positive and focused in a busy environment\nA team player with a “customer-first” mindset\nSomeone who thrives in fast-paced, energetic settings\n\nIf you’re someone who enjoys problem-solving, connecting with people, and working in an environment where every day brings something new, Encore Auctions is the place for you!\nWhy Choose Encore?\nWe believe in creating lasting relationships with our employees. We appreciate your efforts and contributions and offer various benefits to enhance your experience at Encore Auctions. These include:\n4% Vacation pay on each pay or accrual if you prefer\nBi-weekly pay schedule\nCasual Dress \nOn-site Parking\nJob growth Opportunities\nGroup Benefit enrolment for eligible full-time employees\nGroup Retirement Savings Plan for those interested in planning for your future\nWe are close to a bus route\nWhat will you need to be successful in this role:\nCommon sense, consistent attendance, reliability and level of maturity that will commit to their role\nBe ready to work and be ready to give it your all- we move fast at Encore so the employees have to as well\nAbility to meet performance benchmarks\nStrong communication skills\nAbility to read and speak English well\nGreat organizational and time management skills\nYou have a keen eye and notice the details\nAbility to multitask in a fast-paced environment\nAbility to work Tuesday to Saturday, Tues 11:20am to 6:15pm and Wed to Sat 9:45 to 6:15 pm\nWorking with little supervision, is a self-starter and likes to stay busy\nThis role starts at CS Level 1- $17.95 per hour. \nAfter three months of continuous employment, you will be eligible to enroll with our Group Benefit plan through Manulife- we offer Single or Family coverage with Dental and Vision care included and the employer pays 50% of your premiums. We also offer enrollment with our GRSP (Group Retirement Savings Plan) for those who are interested.\nEncore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.","description_format":"text","description_chars":4555,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-06T19:15:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/encore-auctions-customer-service-associate","json_url":"https://alion.io/job/encore-auctions-customer-service-associate.json","meta":{"generated_at":"2026-10-15T00:04:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":98,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674583},"rest":"https://alion.io/mcp/rest/get_company?id=674583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fencore-auctions-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fencore-auctions-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fencore-auctions-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/encore-auctions-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fencore-auctions-customer-service-associate"}]}