{"id":1742911,"url":"https://alion.io/job/encore-bank-debit-card-operations-lead","title":"Debit Card Operations Lead","company":{"id":3796247,"name":"Encore Bank","domain":"bankencore.com","url":"https://alion.io/company/bankencore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1314},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T04:10:37Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-02T18:56:16Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Job Summary:\nThe Debit Card Operations Lead serves as the subject matter expert and operational resource for all debit card services and processes. This role supports the daily administration of debit card operations, including disputes, fraud monitoring, card maintenance, digital wallet services, reconciliations, and customer support activities. The Lead assists the Head of Debit Card Operations with operational oversight, serves as a backup for departmental functions, provides guidance to team members, and helps ensure compliance with regulatory requirements, network rules, and internal policies. This position plays a key role in maintaining operational efficiency, supporting audits, resolving complex issues, and delivering exceptional service to internal and external customers.\nPrimary Responsibilities:\nThe duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.\nProcess and review debit card requests, including card ordering, issuance, activation, card maintenance, replacements, and special handling requests.\nServe as the primary operational resource and subject matter expert for debit card products, services, and related processes.\nSupport the Head of Debit Card Operations in coordinating daily workflow activities and monitoring operational effectiveness. Act as a backup to the Head of Debit Card Operations during absences and provide continuity for critical operational processes.\nAssist with prioritization of work queues and help ensure timely completion of department responsibilities. \nMay assist management with quality reviews, onboarding, and cross-training activities\nAssist in identifying operational risks and escalate complex or high-risk cases to management when appropriate.\nProvide guidance and training to team members on policies, procedures, and system functions.\nProcess and support investigations of fraud and non-fraud debit card disputes.\nEnsure disputes are handled accurately with appropriate documentation and maintain compliance within regulatory timeframes (e.g., Reg E) and network requirements (e.g., Visa).\nPerform settlement reconciliations related to the dispute and chargeback lifecycle.\nAssist with timely response efforts for Visa CAMS alerts suspicious transactions.\nEvaluate travel notification requests and ensure proper account documentation.\nAssist in identifying fraud trends and recommend risk mitigation measures.\nReview and process digital wallet tokenization requests for services such as Apple Pay, Google Pay, and other supported platforms for proper authentication, risk review, and compliance with network requirements.\nPerform card file maintenance and validate updates to cardholder information, account settings, and transaction limits.\nResearch and resolve operational issues related to debit card processing and customer accounts.\nReview maintenance reports and exception reports to identify errors, trends, and opportunities for improvement.\nMaintain audit trails and documentation supporting limit adjustments.\nPerform daily and periodic settlement reconciliations associated with debit card transactions and chargebacks.\nCollaborate with accounting/finance teams to maintain accurate general ledger balances.\nEnsure high-quality service in handling escalated customer requests and special handling cases.\nProvides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all debit card products and services.\nSupervisory Responsibilities\nNo direct supervisory responsibilities.\nQualifications\nSkills and Qualifications:\nThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.\nHigh School Diploma or GED is required; bachelor’s degree in business preferred or Minimum of 5 years of Debit Card and/or Deposit Operations experience\nAbility to work in the office as needed to achieve goals of the position and department\nTechnological skills and knowledge, including computer literacy\nStrong knowledge of debit card operations, disputes, and chargeback processes\nStrong knowledge of Visa rules, Reg E, and card network requirements\nExperience with fraud prevention and card risk management\nStrong analytical, reconciliation, and problem-solving skills\nExcellent communication and cross-functional collaboration abilities\nComputer and Office Equipment Skills:\nMicrosoft Office Suite including Word, Excel, and PowerPoint\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.\nWhile performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds.\nSpecific vision abilities required by this position include, close vision, and the ability to adjust focus.\nMental Requirements:\nThe ability tosolve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nEncore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.\nOffered Benefits:\nMedical\nDental\nVision\nEmployer Paid Life Insurance\nSupplemental Life Insurance\nEmployee Stock Program\n401K","description_format":"text","description_chars":6317,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-03T04:10:37Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.691,"p_room":0.55,"age_days":31,"expected_fill_days":28,"reasons":["conf:10","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/encore-bank-debit-card-operations-lead","json_url":"https://alion.io/job/encore-bank-debit-card-operations-lead.json","meta":{"generated_at":"2026-11-03T08:50:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3796247},"rest":"https://alion.io/mcp/rest/get_company?id=3796247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fencore-bank-debit-card-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fencore-bank-debit-card-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fencore-bank-debit-card-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/encore-bank-debit-card-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fencore-bank-debit-card-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1742911}},{"tool":"search_jobs","arguments":{"company":"bankencore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1742911},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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