{"id":1576414,"url":"https://alion.io/job/endeavor-health-manager-it-engineering-technical-services","title":"Manager, IT Engineering & Technical Services","company":{"id":1883337,"name":"Endeavor Health","domain":"endeavorhealth.org","url":"https://alion.io/company/endeavorhealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":51,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58,"max":90,"currency":"USD","period":"hour","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"VMWare","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Platform Engineering","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-28T07:13:53Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Hourly Pay Range:\n$58.50 - $90.68 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:\nPosition: Manager, IT Engineering & Technical Services\nLocation: Skokie, IL\nFull Time\nHours: Monday-Friday, 8:00am - 5:00pm\nRequired Travel: local travel to other corporate sites will be required as needed.\nHybrid Position\nJob Summary:\nAs Manager of IT Engineering and Technical Services at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization,and implementation services of solutions specific to areas of responsibility. In this role, you will be responsible for the full life cycle management, from strategic planning, development, and maintenance to the launch of solutions and platforms. You will be responsible for identifying opportunities with the goal ofreducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system. Additionally, you will be responsible forpromoting the consistent use of available tools, techniques, workflows, and platforms.\nTo be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.\nWhat you will do:\nDrives end-to-end activities for the assigned solutions portfolio and developing and leading teams for high performance outcomes.\nProvides support and guidance for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.\nEstablishes relationships with domain leaders to understand strategic business needs and user needs; identifies business requirements to guide specifications for ease of business operations.\nLead or participate in governance committees to collaborate with key stakeholders about priority and workload.\nDevelops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement.\nCollaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.\nContributes to activities such as: Capital and Operating budgets, policy and procedure development and adherence, talent management and acquisition, governance activities, and other duties as assigned.\nRemains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, as appropriate.\nCollaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes.\nProvides technical knowledge and enablement to teams within their area of technical responsibility related to the software, system, platform or infrastructure that is owned. \nCollaborates with leadership on analysis of technical requirements throughout Endeavor and IT, including requirements analysis, product evaluations, recommendations for system selection, vendor selection, negotiation, architecture, design, implementation, enhancements and on-going support.\nEnsures that technology is kept within supported versions and consistent to meeting the demands of the Enterprise, inclusive of performance and scalability requirements as well as high availability.\nEnsures the team adopts and adheres to rigorous Change, Incident, Release and Problem Management (ITIL) methodologies in the support and maintenance of systems, platforms or infrastructure\nDerives effective monitoring and support schedules to ensure 24/7 operations and support of all responsible systems, platforms or infrastructure.\nGenerates and presents reports to Management regarding effectiveness of infrastructure and makes recommendations for the adoption of new technologies, processes and procedures.\nPossess knowledge of expense and resource management processes as defined within Endeavor, inclusive of capital expenditures and budgeting.\nIdentifies the appropriate level of resource for a project and understands how resources translate into cost, and perform reconciliation of actual versus project plan estimates. \nUses past experience in engineering/operations to work with team members to identify risks and issues as well as implement appropriate technical resolutions. \nManages the completion of assignments related to the technology strategy, on-going maintenance, expansion or upgrade of assigned software, systems, platforms, infrastructure and devices within Endeavor.\nManages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance.\nWorks closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. \nResponsible for managing people assigned to technical project(s) involving department or cross-functional teams focused on the delivery of a server, network, software, system, platform or infrastructure through the design process and into a finished operational state for internal or external customers, inclusive of ensuring on-going operational readiness.\nProvides project oversight for a technical project and communicates with respective leads and clients throughout the process, managing issues and escalation where appropriate.\nAnticipates issues and develops preventive measures, wherever feasible.\nDelivers communication without requiring support and instruction from others.\nProvides project oversight for a large or complex projects and communicates with all stakeholders during the process.\nForecasts resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for one or more large projects\nDevelops technical project estimates and costs appropriate for each stage of a project.\nResponsible for managing people assigned to technical project(s) focused on the delivery of a server, platform, software, system or infrastructure through the selection and design process and into a finished state for internal or external customers, inclusive of ensuring on-going operational readiness.\nEscalates issues or roadblocks in execution or meeting milestones in a consistent and timely manner to Management.\nWhat you will need:\nEducation: Bachelor’s degree or equivalent work experience.\n Experience: Five (5) or more years of experience in managing processes, applications, or systems in an integrated healthcare delivery system or relevant related industries.\nThree (3) or more years of leadership experience. Experience using portfolio of responsibility.\n Unique or Preferred Skills:\nStrong verbal, written and presentation communication skills essential.\nSolid understanding of information processing fundamentals and best practices.\nAbility to manage multiple complex projects with efficiency.\nStrong domain knowledge and interpersonal skills.\nAbility to plan, lead and implement initiatives.\nPersonal and ethical accountability\nDemonstrated analytical and critical thinking for problem solving / issue resolution.\nA lean towards curiosity, out of the box thinking and innovative.\nFocus on people and active engagement in recruitment and retention.\nBuild and Maintain Vendor Relationships\nKnowledge of the following infrastructure Platforms and Systems:\nEnterprise Platform Engineering: Functional Knowledge of Cloud platforms and deployment models (AWS, Azure, etc.), Citrix (e.g., XenApp, Netscalers), Virtualization (e.g., VMware), EMR client systems (e.g., Epic Systems), restoration, architecture and lifecycle management.\nWindows Platform Engineering: Functional Knowledge of Cloud platforms and deployment models (AWS, Azure, etc.), Office 365, Microsoft Exchange, Microsoft Active Directory, Azure, MS Windows Servers, Security, Server Hardware (e.g., HP Synergy, Cisco UCS), messaging and collaboration platforms, restoration, architecture, and lifecycle management.\nBenefits (For full time or part time positions):\nIncentive pay for select positions\nOpportunity for annual increases based on performance\nCareer Pathways to Promote Professional Growth and Development\nVarious Medical, Dental, Pet and Vision options\nTuition Reimbursement \nFree Parking\nWellness Program Savings Plan \nHealth Savings Account Options\nRetirement Options with Company Match\nPaid Time Off and Holiday Pay\nCommunity Involvement Opportunities\nEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.\nWhen you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.\nPlease explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.\nEndeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.\nAt Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.\nEOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.","description_format":"text","description_chars":10563,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-01T10:23:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.28,"age_days":48,"expected_fill_days":21,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/endeavor-health-manager-it-engineering-technical-services","json_url":"https://alion.io/job/endeavor-health-manager-it-engineering-technical-services.json","meta":{"generated_at":"2026-10-28T16:08:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1883337},"rest":"https://alion.io/mcp/rest/get_company?id=1883337"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendeavor-health-manager-it-engineering-technical-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendeavor-health-manager-it-engineering-technical-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendeavor-health-manager-it-engineering-technical-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endeavor-health-manager-it-engineering-technical-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendeavor-health-manager-it-engineering-technical-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1576414}},{"tool":"search_jobs","arguments":{"company":"endeavorhealth.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1576414},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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