{"id":3908521,"url":"https://alion.io/job/endex-customer-success-generalist","title":"Customer Success Generalist","company":{"id":673798,"name":"Endex","domain":"endex.ai","url":"https://alion.io/company/endex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","Singapore","Los Angeles, United States","Denver, United States","London, United Kingdom","Austin, United States","San Francisco, United States","Chicago, United States"],"countries":["US","SG","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Microsoft Office","optional":true},{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2026-11-07T04:22:31Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-10T07:45:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nEndex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.\nAbout the Role\nLocation: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles\nCommitment: 5 Days In-Person\nWe're looking for someone who enjoys helping customers make progress and is willing to do the practical work between a question and a useful result.\nAs a Customer Success Generalist at Endex, you'll support onboarding, customer communications and adoption programs across the customer team. You'll take on changing needs as they surface, keep smaller projects moving and help the team turn recurring customer requests into a clearer operating process.\nYour Key Responsibilities\nSupport New Customers: Prepare onboarding materials, coordinate sessions and follow up on open tasks with the account owner.\n\nInvestigate the First Blocker: Gather useful context about a customer question, distinguish training from a product issue and route it with a clear next step.\n\nRun Customer-Team Projects: Coordinate onboarding preparation, targeted adoption outreach and follow-up from workshops or feature launches.\n\nMaintain Customer Context: Keep account notes, open issues and commitments accurate and accessible to the team.\n\nImprove the Process: Identify recurring requests and create practical documentation or workflows that reduce friction.\n\nWhat We're Looking For\nCustomer Mindset: You take a user's problem seriously and care about whether the answer helps.\n\nClear Writing: You communicate accurately and can make an unfamiliar workflow easier to understand.\n\nPractical Curiosity: You learn tools quickly and investigate before escalating a question.\n\nStrong Organization: You keep track of details across accounts, requests and projects.\n\nFlexible Follow-Through: You can work across onboarding, support coordination and adoption programs while keeping account owners informed and commitments visible.\n\nNice to Have\nExperience in customer success, support, consulting or implementation\n\nComfort with Microsoft Office and enterprise productivity tools\n\nExperience documenting processes or running customer programs\n\nFull-Time Benefits\nHealth & Dental Insurance\n\nMonthly Wellness Stipend\n\n401K 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