# Customer Success Generalist

Who We Are Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world. About the Role Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles Commitment: 5 Days In-Person We're looking for someone who enjoys helping customers make progress and is willing to do the practical work between a question and a useful result. As a Customer Success Generalist at Endex, you'll support onboarding, customer communications and adoption programs across the customer team. You'll take on changing needs as they surface, keep smaller projects moving and help the team turn recurring customer requests into a clearer operating process. Your Key Responsibilities Support New Customers: Prepare onboarding materials, coordinate sessions and follow up on open tasks with

- **Id**: 3908521
- **Url**: <https://alion.io/job/endex-customer-success-generalist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: New York, United States, Singapore, Los Angeles, United States, Denver, United States, London, United Kingdom, Austin, United States, San Francisco, United States, Chicago, United States
- **Countries**: US, SG, GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-07T04:22:31Z
- **Employer posted date**: 2026-11-07
- **Last verified at**: 2026-11-11T04:11:22Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 2615
- **Description truncated**: no
- **Benefits**: 401k plan, Dental insurance
- **Relocation offered**: no
- **Industries**: AI Agents, Financial AI

## Company

- **Id**: 673798
- **Name**: Endex
- **Domain**: endex.ai
- **Url**: <https://alion.io/company/endex>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 84
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 0.636
- **Repost share**: 0
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **AI Agents** — Optional: yes
- **Microsoft Office** — Optional: yes
- **OpenAI** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Singapore** — Iso: SG; Kind: country

## Lifecycle

- Event: open; At: 2026-11-07T05:00:54Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 26
- **Reasons**: conf:1, stale_co, velocity, win:early
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.