{"id":3908524,"url":"https://alion.io/job/endex-customer-success-operations","title":"Customer Success Operations","company":{"id":673798,"name":"Endex","domain":"endex.ai","url":"https://alion.io/company/endex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","Singapore","Los Angeles, United States","Denver, United States","London, United Kingdom","Austin, United States","San Francisco, United States","Chicago, United States"],"countries":["US","SG","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"OpenAI","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-07T04:21:38Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-09T01:23:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nEndex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.\nAbout the Role\nLocation: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles\nCommitment: 5 Days In-Person\nWe're looking for someone who can give the customer success team a reliable view of accounts and a repeatable way to act on it.\nIn Customer Success Operations at Endex, you'll build the systems, reporting and workflows behind customer onboarding, adoption and retention. You'll partner with CSMs on process while they own customer relationships.\nYour Key Responsibilities\nBuild the CS Operating Model: Maintain lifecycle stages, onboarding handoffs, account segmentation and clear ownership across the customer team.\n\nMake Health Signals Useful: Combine usage and relationship data into practical dashboards, review cadences and alerts that lead to action.\n\nImprove Health Reporting: Keep account signals understandable and tied to action.\n\nScale Customer Programs: Build repeatable workflows for onboarding milestones, adoption follow-up, business reviews and renewal-risk escalation.\n\nMeasure the Lifecycle: Report onboarding progress, adoption and retention consistently.\n\nWhat We're Looking For\nOperational Experience: You've improved customer success or other customer-facing processes.\n\nData Judgment: You distinguish a useful account signal from a misleading score.\n\nSystems Fluency: You can build workflows and troubleshoot data 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