{"id":3908527,"url":"https://alion.io/job/endex-technical-account-manager","title":"Technical Account Manager","company":{"id":673798,"name":"Endex","domain":"endex.ai","url":"https://alion.io/company/endex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","Singapore","Los Angeles, United States","Denver, United States","London, United Kingdom","Austin, United States","San Francisco, United States","Chicago, United States"],"countries":["US","SG","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2026-11-07T04:20:29Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T08:51:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nEndex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.\nAbout the Role\nLocation: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles\nCommitment: 5 Days In-Person\nWe're looking for someone who can be a trusted technical partner to customers running Endex in important workflows.\nAs a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.\nYour Key Responsibilities\nOwn the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.\n\nCoordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.\n\nCommunicate Clearly: Translate technical updates into customer impact and next steps.\n\nRun Proactive Reviews: Review recurring incidents, system health and upcoming changes so customers can operate Endex reliably after launch.\n\nImprove Support Practice: Build runbooks and capture durable resolutions.\n\nWhat We're Looking For\nEnterprise Support Experience: You've owned technical relationships or escalations for business customers.\n\nTechnical Depth: You can investigate 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