{"id":3908525,"url":"https://alion.io/job/endex-technical-support-engineer","title":"Technical Support Engineer","company":{"id":673798,"name":"Endex","domain":"endex.ai","url":"https://alion.io/company/endex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","Singapore","Los Angeles, United States","Denver, United States","London, United Kingdom","Austin, United States","San Francisco, United States","Chicago, United States"],"countries":["US","SG","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"JavaScript","optional":true},{"name":"OpenAI","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-07T04:21:02Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T05:00:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nEndex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.\nAbout the Role\nLocation: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles\nCommitment: 5 Days In-Person\nWe're looking for someone who can reproduce a difficult product issue and work methodically toward a resolution.\nAs a Technical Support Engineer at Endex, you'll own technical investigations across support requests. You'll work with engineering on bugs and operational issues while giving customer-facing teams the context to communicate accurately.\nYour Key Responsibilities\nDiagnose Production Issues: Use logs, request traces, API responses and reproducible examples to isolate failures across the product and integrations.\n\nDrive Technical Resolution: Validate workarounds, coordinate engineering fixes and confirm that the customer's workflow works again.\n\nResolve What You Can: Apply supported fixes and validate the result with the customer team.\n\nSupport Incident Response: Provide technical context and timely investigation updates.\n\nPrevent Repeated Incidents: Write runbooks and root-cause summaries, improve diagnostic tooling and bring recurring defects back to product engineering.\n\nWhat We're Looking For\nTechnical Support Experience: You've investigated production software issues or equivalent engineering problems.\n\nDebugging Ability: You can reason through logs, API behavior and system dependencies.\n\nCoding Fundamentals: You can read code and build small tools or reproductions.\n\nClear Documentation: You leave investigation notes another engineer can act on.\n\nHands-On Troubleshooter: You can investigate authentication, permissions, networking and data-flow problems, and communicate findings to users and engineers.\n\nNice to Have\nCloud application support\n\nPython or JavaScript experience\n\nExperience with SQL, HTTP APIs and Python or JavaScript for support investigation\n\nFull-Time Benefits\nHealth & Dental Insurance\n\nMonthly Wellness Stipend\n\n401K Matching","description_format":"text","description_chars":2398,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Financial AI"],"lifecycle":[{"event":"open","at":"2026-11-07T05:00:54Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/endex-technical-support-engineer","json_url":"https://alion.io/job/endex-technical-support-engineer.json","meta":{"generated_at":"2026-11-07T08:27:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673798},"rest":"https://alion.io/mcp/rest/get_company?id=673798"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendex-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendex-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendex-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endex-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendex-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3908525}},{"tool":"search_jobs","arguments":{"company":"endex.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3908525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}