{"id":2722087,"url":"https://alion.io/job/endpoint-clinical-risk-management-lead","title":"Risk Management Lead","company":{"id":959,"name":"Endpoint Clinical","domain":"endpointclinical.com","url":"https://alion.io/company/endpoint-clinical","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":21,"ghost_share":0.333,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:22:09Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T10:34:12Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"The Risk Management - Lead is responsible for identifying, assessing, monitoring, and mitigating risks that impact customer support operations, service delivery, customer satisfaction, compliance, and business continuity within a clinical trial technology environment. This role partners closely with Customer Support, Operations, Engineering to proactively manage operational risks, improve service reliability, and drive a culture of continuous improvement across Interactive Response Technology (IRT) and Randomization and Trial Supply Management (RTSM) solutions.\nResponsibilities\nReview study specifications, protocols, test strategies, and other study deliverables to confirm that critical functionality has been appropriately designed, built, tested, and is functioning effectively.\nPartner with all relevant groups to strengthen, enhance, and drive more effective risk assessments across the study lifecycle.\nServe as a hands-on lead, directly conducting reviews, risk assessments, issue analysis, and mitigation follow-through, while also providing strategic guidance and advice.\nDevelop and maintain risk management frameworks, policies, and procedures for Customer Support operations.\nIdentify operational, service, compliance, data privacy, and customer experience risks.\nProvide expert input to support risk register and mitigation plans.\nMonitor Key Risk Indicators (KRIs) and recommend corrective actions.\nLead root cause analysis for major customer escalations, recurring issues, and service incidents.\nCollaborate with support leaders to implement preventive actions and continuous improvement initiatives.\nEnsure risks associated with support workflows, tools, and customer interactions are effectively managed.\nEnsure adherence to best practices related to Operational Delivery, company policies, data privacy requirements, and industry regulations.\nDrive quality improvement initiatives across delivery functions where applicable.\nLead risk assessments related to critical incidents and customer-impacting events.\nCoordinate response efforts during high-severity customer escalations.\nEnsure lessons learned are captured and mitigation plans are implemented.\nTrack remediation actions through closure.\nPrepare executive-level risk reports, dashboards, and recommendations.\nPresent key risk trends, mitigation efforts, and service performance metrics to leadership.\nPartner with cross-functional teams to address emerging business risks.\nSupport strategic initiatives by conducting risk assessments and impact analyses.\nExperience\n5+ years of experience in Customer Support, Operations, Risk Management, Quality, Compliance, or related functions.\n Mandatory - IRT/RTSM Experience: Direct, recent, and hands-on experience in the clinical trials industry supporting or managing production Interactive Response Technology (IRT)/Randomization and Trial Supply Management (RTSM) systems is required. Candidates must demonstrate practical expertise across the IRT/RTSM study lifecycle, randomization, clinical supply and inventory management, test strategy and testing approaches. Experience managing customer-impacting risks and critical issues within validated, regulated environments is essential. Candidates without substantive IRT/RTSM experience will not meet the minimum requirements for this position.\nExperience managing operational risks within customer-facing organizations.\nStrong background in incident management, escalation management, and process improvement.\nExperience working in SaaS, Pharma, Healthcare, Technology, Life Sciences, or similar regulated industries is preferred.\nEducation\nBachelor's degree in Business, Operations, Risk Management, Information Technology, or a related field.\nRequired Skills\nEnterprise Risk Management (ERM)\nCustomer Support Operations\nAdvanced, applied knowledge of clinical trial operations and end-to-end IRT/RTSM processes, controls, integrations, risks, and regulatory requirements\nIncident & Escalation Management\nRoot Cause Analysis (RCA)\nSLA Management\nQuality Assurance & Compliance\nBusiness Continuity Planning\nData Privacy & Information Security Awareness\nProcess Improvement and Optimization\nKPI/KRI Reporting and Analytics\nStakeholder Management","description_format":"text","description_chars":4223,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-16T15:14:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":62,"reasons":["conf:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/endpoint-clinical-risk-management-lead","json_url":"https://alion.io/job/endpoint-clinical-risk-management-lead.json","meta":{"generated_at":"2026-10-26T11:48:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":959},"rest":"https://alion.io/mcp/rest/get_company?id=959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendpoint-clinical-risk-management-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendpoint-clinical-risk-management-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendpoint-clinical-risk-management-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endpoint-clinical-risk-management-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendpoint-clinical-risk-management-lead"}]}