{"id":1306622,"url":"https://alion.io/job/endress-service-coordinator","title":"Service Coordinator","company":{"id":452054,"name":"Endress+Hauser","domain":"endress.com","url":"https://alion.io/company/endress-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1107},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-11T02:01:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-26T17:27:29Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.\nWhat is the role about?\nThis role supports the coordination and administration of service activities, training needs, and general office operations. The Service Coordinator helps keep service work organized by coordinating with internal teams, representative partners, and customers to align schedules, resources, billing, training, and communication. This position plays an important role in supporting stakeholders and helping ensure a positive customer service experience.\nWhich tasks will you perform?\nRepresent Endress+Hauser as the direct point of contact for customers, sales, and service representatives \nManage service-related requests and coordinate service activities for customer support \nEnsure services are accurately priced, timely, and meet customer expectations \nProvide quotations for services and repairs and follow-up with customers to ensure timely invoices \nTrack service events, complaints and customer needs for continuous improvement efforts \nDocument and maintain service and repair order details, including problems and resolutions, costs, pricing, and follow-up processes \nUtilize SAP for order entry, parts tracking, replacement equipment tracking, and invoicing processes. \nContinuously identify and lead improvement projects to create efficiency, limit risk, and enhance customer experience in large part utilizing transactional customer satisfaction survey feedback via Salesforce \nWork as member of a team and partner with product management and marketing in the development, production of training materials and be the main contact for scheduling of training events \nSupport the overall business operations including event and meeting coordination and customer/visitor management \nCoordinate with internal teams and suppliers to help ensure required materials and tools are available to support service activities \nCollaborate closely with all business functions, and specifically with sales, service, representative partners and customers \nWhat do we expect from you?\nYou will have (required):\nAssociate's degree in a business or technical field or 2-4 years relevant experience \nOccasional travel may be required, up to 10% of the time\n\nExperience utilizing Microsoft Office Suite or similar business tools \nYou may have (preferred):\nExperience using business management platforms such as SAP, Salesforce, or similar systems\nAbility to prepare documents and presentations with clarity and impact\nAbility to work and make informed decisions independently and on own initiative\nProactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration\nPrioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues\nExceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels\nExemplary planning and organizational abilities, adept at effectively and efficiently managing the diverse responsibilities associated with projects\nWhat can you expect from us?\nFamily-owned, friendly, and highly committed company \nTuition reimbursement and a wide range of development opportunities \nComprehensive benefits package which includes medical, dental and vision \nCompetitive compensation and bonus opportunities \nGenerous paid time off \nLife insurance and 401(k) savings with company match \nFull-service café, fitness center, and health clinic (in Greenwood, IN) \nEndress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.","description_format":"text","description_chars":4387,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation"],"lifecycle":[{"event":"open","at":"2026-09-26T13:57:21Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.642,"p_room":0.55,"age_days":17,"expected_fill_days":13,"reasons":["conf:36","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/endress-service-coordinator","json_url":"https://alion.io/job/endress-service-coordinator.json","meta":{"generated_at":"2026-09-28T06:40:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4757,"day_limit":5000,"remaining_today":243,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}