Customer Experience Specialist

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The Customer Experience Specialist supports customers, representatives, and the regional sales team by managing non-technical sales and order needs across customer-facing channels (phone, shared inboxes, and Salesforce platforms). The role strengthens sales execution and customer fulfillment by maintaining pipeline data, managing the order backlog, returns processes, and coordinating with Sales Engineers, Product & Application Engineers, Production Centers, and other internal stakeholders to deliver a consistent customer experience.

Which tasks will you perform?

• Support customers, representatives, and Endress+Hauser sales team with non-technical sales requests through frontline channels such as phone and Salesforce
• Support Sales Engineers by maintaining opportunities, creating statistical Project Control Number, assisting in pipeline management and providing data analysis for the region
• Support Customer Fulfillment by managing sales backlog (DOMO), evaluating non-transferred orders, addressing technical issues with involvement of Product & Application Engineer or Sales Engineer on Salesforce, and maintaining accurate labeling of backlog
• Facilitate new customer, vendor and endress.com setups by collaborating with relevant internal stakeholders
• Management of regional shared inbox, including order management, and distributing Purchase Orders to representatives
• Generate Salesforce tasks from emails containing open opportunities or forward them to the appropriate regional technical resource
• Operate as the liaison between our representatives and the Production Center for non-technical needs

What do we expect from you?

You will have (required):

• Associate’s degree or at least 3 years of relevant experience
• Ability to travel up to 5% domestically

You may have (preferred):

• Ability to communicate in a clear and concise manner to external and internal customers
• Critical thinking and problem-solving skills
• Ability to prioritize and manage time effectively
• Computer skills (Microsoft Office, Outlook, SAP, Salesforce)
• Ability to work and make informed decisions independently and on own initiative
• Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success.
• Demonstrates trust, respect, and support for others, fostering teamwork and a collaborative spirit. Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience
• Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service café, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.