{"id":2662280,"url":"https://alion.io/job/endresshauser-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":452054,"name":"Endress+Hauser","domain":"endress.com","url":"https://alion.io/company/endress-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newtown Square, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-10-13T02:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T15:40:19Z","board_verified":false,"closed_at":"2026-10-23T15:40:19Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.\nWhat is the role about?\nThe Customer Experience Specialist supports customers, representatives, and the regional sales team by managing non-technical sales and order needs across customer-facing channels (phone, shared inboxes, and Salesforce platforms). The role strengthens sales execution and customer fulfillment by maintaining pipeline data, managing the order backlog, returns processes, and coordinating with Sales Engineers, Product & Application Engineers, Production Centers, and other internal stakeholders to deliver a consistent customer experience.\nWhich tasks will you perform?\nSupport customers, representatives, and Endress+Hauser sales team with non-technical sales requests through frontline channels such as phone and Salesforce \nSupport Sales Engineers by maintaining opportunities, creating statistical Project Control Number, assisting in pipeline management and providing data analysis for the region \nSupport Customer Fulfillment by managing sales backlog (DOMO), evaluating non-transferred orders, addressing technical issues with involvement of Product & Application Engineer or Sales Engineer on Salesforce, and maintaining accurate labeling of backlog \nFacilitate new customer, vendor and endress.com setups by collaborating with relevant internal stakeholders \nManagement of regional shared inbox, including order management, and distributing Purchase Orders to representatives \nGenerate Salesforce tasks from emails containing open opportunities or forward them to the appropriate regional technical resource \nOperate as the liaison between our representatives and the Production Center for non-technical needs \nWhat do we expect from you?\nYou will have (required):\nAssociate’s degree or at least 3 years of relevant experience \nAbility to travel up to 5% domestically \nYou may have (preferred):\nAbility to communicate in a clear and concise manner to external and internal customers \nCritical thinking and problem-solving skills \nAbility to prioritize and manage time effectively \nComputer skills (Microsoft Office, Outlook, SAP, Salesforce) \nAbility to work and make informed decisions independently and on own initiative \nBuilds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success.\nDemonstrates trust, respect, and support for others, fostering teamwork and a collaborative spirit. Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience \nPrioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues \nWhat can you expect from us?\nFamily-owned, friendly, and highly committed company \nTuition reimbursement and a wide range of development opportunities \nComprehensive benefits package which includes medical, dental and vision \nCompetitive compensation and bonus opportunities \nGenerous paid time off \nLife insurance and 401(k) savings with company match \nFull-service café, fitness center, and health clinic (in Greenwood, IN) \nEndress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.","description_format":"text","description_chars":3961,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation"],"lifecycle":[{"event":"open","at":"2026-10-16T01:10:12Z"},{"event":"close","at":"2026-10-23T15:40:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/endresshauser-customer-experience-specialist","json_url":"https://alion.io/job/endresshauser-customer-experience-specialist.json","meta":{"generated_at":"2026-10-25T11:05:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452054},"rest":"https://alion.io/mcp/rest/get_company?id=452054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendresshauser-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendresshauser-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendresshauser-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endresshauser-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendresshauser-customer-experience-specialist"}]}