{"id":1096278,"url":"https://alion.io/job/endsight-it-help-desk-engineer-2","title":"IT Help Desk Engineer","company":{"id":675814,"name":"Endsight","domain":"endsight.net","url":"https://alion.io/company/endsight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Napa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"VMWare","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-20T18:21:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T19:38:24Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Location: This is a remote role; however, candidates must reside within 25 miles of our Napa office or within the East Bay Area, CA. Employees may also be required to travel to local client sites and/or the Napa office as business needs arise.\nYou’re the kind of person who helps others succeed.\n\nYou’re sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.\nBut lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.\nThat’s where Endsight comes in.\n\nWho We Are\nEndsight is a fast-growing IT Managed Service Provider built on one core belief:\nWhen we help others thrive, we thrive too.\nWe partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.\nWe’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you’ll grow quickly, connect deeply, and do work that truly matters.\nPurpose--What You'll Do\nYou’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.\n\nYour days will include:\nProviding remote IT support across a variety of systems and platforms\nSolving complex challenges with patience, curiosity, and a service-first mindset\nCollaborating closely with teammates to create consistently excellent client experiences\nContinuously learning new technologies and sharpening your craft\nHeading onsite for hands-on installations, configurations, and troubleshooting as needed.\n\nWho Thrives Here\n You’ll fit right in if you:\nTake pride in helping others succeed\nLove mastering your tools and improving your craft\nCommunicate clearly and stay composed under pressure\nAre energized by teamwork and mutual respect\nWant to grow in a place where your success helps everyone win\nQualifications\nRequired:\nMust have 5 years minimum IT Help Desk\nMust have 3 years IT MSP experience\nStrong aptitude for Customer Service\nAbility to organize and manage multiple priorities\nExcellent analytical, verbal, and written communication skills\nAbility to adapt quickly to new technologies and changing business requirements\nAble and willing to collaborate as part of a team\nReliable Transportation and Current Driver's license\nRespond to emergency situations effectively, maintaining poise and focus\n Preferred:\nCertifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix\nBachelor's degree (in a related field) or equivalent experience\nStrong Networking Skills\nJoin a Team That’s All-In on Helping You Thrive\nIf you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.\n\nApply today and let’s build something excellent together.\nBenefits...What You’ll Get\nMedical: Company pays 100% of the base plan for the employee and family\nDental & Vision\n401(k) with employer matching\nAccrued Paid Time Off\n9 Paid Holidays\nCareer Pathing\n\nAI Use Policy: While Endsight embraces AI as part of how we work, we require that all written application responses reflect the candidate's own thinking and voice. Responses that appear to be generated in whole or in substantial part by AI tools, including those that are labeled, signed, or disclosed as AI generated, may be disqualified from consideration. If you need an accommodation during the application process, please contact us at .","description_format":"text","description_chars":3662,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-21T16:19:27Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.629,"p_room":0.55,"age_days":34,"expected_fill_days":31,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":true},"html_url":"https://alion.io/job/endsight-it-help-desk-engineer-2","json_url":"https://alion.io/job/endsight-it-help-desk-engineer-2.json","meta":{"generated_at":"2026-10-25T21:07:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675814},"rest":"https://alion.io/mcp/rest/get_company?id=675814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendsight-it-help-desk-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendsight-it-help-desk-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendsight-it-help-desk-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endsight-it-help-desk-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendsight-it-help-desk-engineer-2"}]}