{"id":3014764,"url":"https://alion.io/job/endsight-system-engineer-platform-operations-halopsa","title":"System Engineer, Platform Operations: HaloPSA","company":{"id":675814,"name":"Endsight","domain":"endsight.net","url":"https://alion.io/company/endsight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:19:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T04:09:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Location | Napa, CA headquarters or US remote. Pacific-hours overlap preferred.\nYou're the kind of person who builds systems that matter. You're sharp, resourceful, and calm under pressure-the one people count on when platforms need to work flawlessly. You love solving problems, reducing friction, and creating moments where teams can focus on strategy because you've got the infrastructure handled.\nBut lately, you might be craving a team that matches your standards-where technical excellence and strategic impact go hand in hand.\nThat's where Endsight comes in.\nWho We Are\nEndsight is a fast-growing IT Managed Service Provider built on one core belief:\nWhen we help others thrive, we thrive too.\nWe partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.\nWe're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.\nPurpose-What You'll Do\nYou'll become the technical subject matter expert for HaloPSA as it becomes the backbone of how Endsight manages clients and operations. You're joining the implementation team through go-live, then taking ownership as the platform grows. You’ll own platform administration, process improvement, automation, and training the team to run HaloPSA efficiently and consistently.\nYour days will include:\nServing as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements\nLeading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise\nDesigning dashboards, reporting, and operational metrics that improve visibility, compliance, and business value\nDeveloping standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently\nIdentifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational friction\nTaking escalations and solving complex platform-related issues that span multiple teams\nCollaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency\n Who Thrives Here\nYou'll fit right in if you:\nTake pride in helping others succeed\nLove mastering your tools and improving your craft\nCommunicate clearly and stay composed under pressure\nAre energized by teamwork and mutual respect\nWant to grow in a place where your success helps everyone win\nQualifications:\nRequired:\n5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment\nHands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reporting\nAzure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated access\nStrong PowerShell or similar scripting experience, used routinely to automate platform operations and reporting\nWorking knowledge of SQL for reporting and operational analytics\nDemonstrated ability to develop operational standards, processes, and documentation\nStrong troubleshooting and systems engineering skills with a process-oriented mindset\nPreferred:\nHands-on HaloPSA administration and configuration\nAPI and integration experience connecting RMM, documentation, accounting, and email tool\nAsset and configuration management experience (CMDB, asset lifecycle)\nHaloPSA certification or ITIL certification\nExperience leading platform migrations or go-live implementations\nBackground reducing organizational dependency on tribal knowledge through repeatable processes and training programs\n\n Join a Team That's All-In on Helping You Thrive\n If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.\nApply today and let's build something excellent together.\nBenefits…What You'll Get\nMedical: Company pays 100% of the base plan for the employee and family\nDental & Vision\n401(k) with employer matching\nAccrued Paid Time Off\n9 Paid Holidays\nCareer Development support and programs","description_format":"text","description_chars":4395,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-21T16:19:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":35,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/endsight-system-engineer-platform-operations-halopsa","json_url":"https://alion.io/job/endsight-system-engineer-platform-operations-halopsa.json","meta":{"generated_at":"2026-10-25T04:28:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675814},"rest":"https://alion.io/mcp/rest/get_company?id=675814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendsight-system-engineer-platform-operations-halopsa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendsight-system-engineer-platform-operations-halopsa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendsight-system-engineer-platform-operations-halopsa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endsight-system-engineer-platform-operations-halopsa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendsight-system-engineer-platform-operations-halopsa"}]}