{"id":2906341,"url":"https://alion.io/job/endurance-it-service-desk-engineer-ii","title":"Service Desk Engineer II","company":{"id":3244086,"name":"Endurance It","domain":"endurance-it.com","url":"https://alion.io/company/endurance-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Virginia Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T11:48:21Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Endurance IT Services is growing our office team! We are seeking a customer-focused, T2 Help Desk professional to join our Managed Services practice. In this role, you will serve as the first point of contact for client technical support needs, providing timely troubleshooting and resolution of hardware, software, network, and issues related to Microsoft 365. The ideal candidate is a strong communicator who is passionate about delivering exceptional customer service and resolving technical challenges.\nWork Arrangement:\n100% onsite in Virginia Beach \nScheduled work hours for this role are 9am-6pm\nKey Responsibilities\nProvide second-level support for client IT issues via phone, chat, and ticketing systems.\nTroubleshoot and resolve hardware, software, Microsoft 365, network, and connectivity issues.\nManage, document, and update support tickets while meeting service-level expectations.\nProvide guidance and mentor ship to fellow service desk staff\nEscalate complex issues when necessary and collaborate with internal teams to drive resolution.\nMaintain accurate documentation of troubleshooting steps, client communications, and time entries.\nDeliver professional, courteous, and high-quality customer service.\nParticipate in onsite client support activities as needed. \nRequirements\nHigh School Diploma or GED required.\n3+ years of help desk experience servicing network/IT systems and troubleshooting\nWorking knowledge of Microsoft server and desktop operating systems, specifically Server 2016 and later and Windows 10 and later. \nBasic networking knowledge, switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365, Entra (Azure).\nPreferred experience supporting switches, routers, firewalls, wireless networks, and VLANs \nStrong problem-solving, communication, and customer service skills.\nMicrosoft, CompTIA, or related IT certifications are a plus.\nAbout Endurance IT Services \nEndurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.\nSome opportunities may not be exclusive and may evolve as we work with clients-but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.","description_format":"text","description_chars":2417,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:56:36Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.864,"p_room":0.9,"age_days":14,"expected_fill_days":23,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/endurance-it-service-desk-engineer-ii","json_url":"https://alion.io/job/endurance-it-service-desk-engineer-ii.json","meta":{"generated_at":"2026-10-27T13:02:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3244086},"rest":"https://alion.io/mcp/rest/get_company?id=3244086"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fendurance-it-service-desk-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fendurance-it-service-desk-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fendurance-it-service-desk-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/endurance-it-service-desk-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fendurance-it-service-desk-engineer-ii"}]}