{"id":3220045,"url":"https://alion.io/job/enerex-customer-success-manager","title":"Customer Success Manager","company":{"id":697140,"name":"Enerex","domain":"enerex.com","url":"https://alion.io/company/enerex","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-25T00:29:22Z","employer_posted_date":null,"last_verified_at":"2026-10-25T00:29:22Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Company DescriptionEnerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. Our platform streamlines quoting, enrollment, commissions, compliance, and analytics—replacing fragmented tools and manual processes with a single, integrated solution. By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem.\n\nSupplierHub is Enerex’s platform for retail energy suppliers, designed to centralize and automate broker channel management in a single, connected system. It replaces fragmented processes across onboarding, compliance, commissions, pricing, and data exchange with an integrated platform that streamlines how suppliers manage broker relationships and transaction flow.\n\nBy bringing broker registration, compliance tracking, commission management, pricing, and integrations into one place, SupplierHub enables suppliers to reduce operational risk, eliminate manual work, and scale their broker channel more efficiently.\n\nJob DescriptionAs a Customer Success Manager at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption. This role goes beyond traditional customer support—you will act as a problem solver and systems operator, helping customers navigate complex workflows involving pricing, contracts, and transactional data.\n\nYou will work directly with customers to diagnose issues, reconcile discrepancies, and ensure accurate outcomes within the platform. Success in this role requires comfort working with data, attention to detail, and the ability to independently drive issues to resolution.\n\nKey Responsibilities\n\nCustomer Onboarding\nLead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows\n\nValidate configurations related to pricing, contracts, and system integrations\n\nCustomer Issue Resolution\nServe as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data\n\nDiagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed\n\nTake full ownership of issues through resolution, even in ambiguous or complex situations\n\nCustomer Training & Enablement\nDeliver practical, workflow-oriented training sessions focused on real customer use cases\n\nHelp customers adopt best practices to minimize errors and improve outcomes\n\nDocumentationCreate and maintain clear, structured documentation that supports both customer education and internal troubleshooting\n\nCross-Functional Collaboration\nPartner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions\n\nTranslate customer problems into actionable product feedback\n\nProcess ImprovementIdentify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems\n\nQualificationsRequired\nExperience in a customer-facing role within a SaaS or software environment\n\nDemonstrated ability to diagnose and resolve complex customer issues, particularly those involving data, system behavior, or workflows\n\nHands-on experience working with data, such as:\nExcel (e.g., filtering, formulas, pivot tables), and/or\n\nSQL, APIs, or similar tools used for troubleshooting\n\nStrong problem-solving skills with the ability to break down ambiguous issues into structured steps\n\nHigh level of ownership—able to drive issues to resolution without relying on constant escalation\n\nExcellent written and verbal communication skills, especially when explaining technical concepts to non-technical users\n\nStrong attention to detail and ability to work across multiple systems and data sources\n\nPreferred\nExperience in the retail energy sector, energy brokerage, or utility-related workflows\n\nFamiliarity with systems involving pricing, contracts, billing, or commissions\n\nExperience working with customer support platforms such as Zendesk (or similar), in combination with deeper troubleshooting responsibilities\n\nTrack record of improving processes, documentation, or customer workflows at scale\n\nAdditional informationBenefits\nWork from your home office - potential for occasional marketing trip\n\nHealth Insurance - premium paid 100% for employee\n\nPaid Time Off - 3 weeks + company holidays\n\nEnd of year performance based bonus\n\nA dynamic and collaborative work environment where teamwork is key.\n\nOpportunities for growth and professional development.\n\nA culture that celebrates progress and success.\n\nA chance to be part of a mission-driven company committed to simplicity, trust, and innovation.\n\nSalary: $70,000 to $90,000 USD per yearOriginally posted on Himalayas","description_format":"text","description_chars":4891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office","Performance based bonus","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-25T02:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":11,"reasons":["seen:2","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/enerex-customer-success-manager","json_url":"https://alion.io/job/enerex-customer-success-manager.json","meta":{"generated_at":"2026-10-27T12:59:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697140},"rest":"https://alion.io/mcp/rest/get_company?id=697140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenerex-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenerex-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenerex-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enerex-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenerex-customer-success-manager"}]}