ServiceNow Architect

Responsibilities:

• Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs.
• Lead and mentor ServiceNow developers and administrators; review code and solution designs.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
• Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
• Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
• Plan and manage ServiceNow upgrades, performance tuning, and platform optimisation.
• Create and maintain architecture diagrams, technical documentation, and solution design documents.
• Ensure solutions adhere to security, compliance, and data privacy requirements.
• ServiceNow Certified Implementation Specialist (any one or more areas, e. g., ITSM, HRSD, CSM, etc. )

Requirements:

• 11+ years of IT experience, with at least 6 years in ServiceNow architecture and development.
• Deep expertise in multiple ServiceNow modules (e. g., ITSM, ITOM, HRSD, CSM).
• Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
• Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
• Experience with ServiceNow platform upgrades, migrations, and performance tuning.
• Excellent communication, stakeholder management, and leadership skills.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.

Skills

CSM, HRSD, ITOM, ITSM, ServiceNow, architect, architecture