{"id":2699431,"url":"https://alion.io/job/energy-exemplar-customer-success-manager-emea","title":"Customer Success Manager - EMEA","company":{"id":673046,"name":"Energy Exemplar","domain":"energyexemplar.com","url":"https://alion.io/company/energyexemplar","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":94000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PLEXOS","optional":false}],"status":"live","first_seen_at":"2026-10-16T09:57:14Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-05T16:25:10Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Energy Exemplar\nIn an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. \nOur impact is global and is being recognized across the industry. Some of our recent accolades include:\nSaaS Company of the Year (2025) - Global Business Tech Awards.\nEnvironmental Impact Award (2025) - E+E Leaders Awards.\nIPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners\nFinalist: Platts Global Energy Awards (2024) - Grid Edge category\nFinalist: Reuters Global Energy Transition Awards (2024) - Technologies of Change\nTop 50 Marketing Team (2024) - Voted by the public at the ICON Awards.\nHow We Work\nEnergy Exemplar is growing fast and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.\nWe’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.\nOur four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.\nAbout the Role\nAs a member of the EMEA Customer Success team, the Customer Success Manager will be responsible for managing and growing customer engagements across the region. This role will focus on building and maintaining long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value.\nThe successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and advocacy. You will act as the trusted advisor to senior stakeholders, proactively identifying opportunities for expansion through upsell and cross-sell initiatives, while ensuring adoption and satisfaction remain at best-in-class levels.\nThis role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across EMEA. To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions.\nPrimary Responsibilities\nStrategic Account Ownership\nEstablish, expand, and nurture executive-level relationships with customers across EMEA.\nServe as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.\nTake full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.\nRevenue Growth & Retention\nDrive measurable business outcomes by managing a regional portfolio.\nEnsure renewal targets are consistently achieved or exceeded.\nProactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value.\nCustomer Advocacy & Success\nPartner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value.\nAchieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually.\nMarket & Industry Engagement\nRepresent Energy Exemplar as a thought leader in the EMEA energy sector.\nAttend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities.\nOperational Excellence\nEnsure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets.\nMaintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership.\nVoice of the Customer\nAct as the key conduit between customers and Energy Exemplar’s Product teams.\nDeliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities.\nRegional Expansion & Innovation\nIdentify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders.\nRequirements\nExperience: 3+ years of experience in Customer Success, Account Management, or Strategic Consulting. Previous experience in SaaS/software is essential.\nIndustry Knowledge: Experience selling into the energy sector is a strong plus but not essential. An interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous.\nCommercial Acumen: Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets.\nRelationship Management: Demonstrated ability to build and maintain strong executive-level relationships with C-suite and senior stakeholders.\nStrategic Thinking: Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value.\nCommunication Skills: Excellent written and verbal communication skills, with confidence presenting to senior audiences and representing the company at industry forums.\nAnalytical Skills: Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions.\nFlexibility: Willingness to travel across EMEA for customer meetings, industry events, and regional engagements.\nEducation: Bachelor’s degree required; an advanced degree in business, engineering, or a related field is preferred\nBased in the UK.\nEnergy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process-we're here to support you in showcasing your full potential.\nEnergy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. 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