{"id":4212008,"url":"https://alion.io/job/energy-saving-trust-assistant-manager-repayment-support","title":"Assistant Manager- Repayment Support","company":{"id":1759426,"name":"Energy Saving Trust","domain":"energysavingtrust.org.uk","url":"https://alion.io/company/energysavingtrust","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":43656},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-12T13:50:16Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T01:21:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"£33,000 per annum\nThe role\nThis is an exciting opportunity which will be key in supporting new initiatives, process improvement and change projects in the Repayments Support area.\n\nAs Assistant Manager - Repayment Support you will support the Repayment Support team to deliver high-quality, customer-focused service and achieve agreed operational targets.\n\nThe role will contribute to the management of loan accounts, credit control activities, operational reporting and continuous improvement across the service.\n\nSupport with the design and implementation of impaired debt governance frameworks, ensuring compliance with FCA and consumer duty standards and the delivery of world-class customer service.\n\nThis role will pull together data insights and reporting, using this information to effectively support stakeholders, internal and external.\n\nTo be successful in this role you will be a supportive and collaborative colleague.\n\nYou will have strong attention to detail and a good understanding of Microsoft Excel.\n\nThe team\nThe Services Delivery team is responsible for administering loans and grants on behalf of various funders including the Scottish Government. We are a large, supportive team with well-established ways of working and an embedded culture of continuous improvement.\nWhat you will do\nOversee the administration of loan repayment accounts, including account changes, settlements, statements and repayment support requests\n\nEnsure regulatory and contractual compliance in relation to loan administration, customer communications and reporting requirements.\n\nSupport and be a driver for improving processes relating to loan repayments, arrears management and credit control activities.\n\nProduce, analyse and maintain operational and management information to support service delivery and decision making.\n\nIdentify risks, opportunities and improvements within the service\n\nWork collaboratively with internal and external stakeholders to resolve complex customer cases and support escalated enquiries.\n\nPrepare journals for accounting adjustments.\n\nContribute to continuous improvement of processes and procedures.\n\nWhat you will bring\nExperience of leading, supervising or coordinating a team in an administrative, customer service or operational environment.\n\nStrong administrative and numerical skills with a high level of accuracy and attention to detail.\n\nExcellent organisational skills with the ability to manage competing priorities and deadlines.\n\nExperience in a collections or repayments environment.\n\nStrong communication and stakeholder management skills with the ability to handle sensitive or complex customer enquiries.\n\nExcellent organisational skills with the ability to manage competing priorities and deadlines\n\nMust be based in Scotland and able to work on a home-based, blended or office-based basis from within Scotland.\n\nA willingness to learn about, engage with and support our efforts to become a more diverse, inclusive and equitable organisation.\n\nFor more information, please see thejob description\nPlease submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details.\nPlease use your CV and cover letter to show us how your experience and skills relate to the essential criteria, including transferable skills where relevant. While we are looking for candidates who can demonstrate evidence across most of the essential criteria, we don’t expect everyone to meet every single one, so please don’t be discouraged from applying if your experience doesn’t match every point exactly.\nPlease note, applications submitted without a cover letter may be rejected.\nAs part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment. The nature of the scheme that we are contracted to work on with Scottish Government means that we are required to comply with UK Government standards when carrying out pre-employment checks for new starters. This check is known as the Baseline Personnel Security Standard (BPSS).\nBPSS checks include:\nVerification of identity\nVerification of right to work in the UK\nVerification of your previous 3 years of employment history, including periods spent overseas\nA basic criminal record check (DBS), and where relevant, criminal record information from countries where you have lived for significant periods\nInformation obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks. To meet BPSS requirements, candidates must hold valid UK Right to Work documentation. If you have lived or worked overseas, these periods can be verified as long as the relevant evidence can be provided.\nMore information on the checks can be found here: https://www.gov.scot/publications/baseline-personnel-security-standard-on-amiqus-processing-data-privacy-notice/\nWho we are\nEnergy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.\nAt Energy Saving Trust we don’t just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.\nWork where you thrive\nAt Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.\nWe’ll support you with:\nGenerous holiday (25 days + bank holidays + extra Christmas leave)\n\nTrue flexibility in how and where you work (subject to role requirements)\n\nStrong pension & life assurance\n\nEnhanced family leave\n\nGreen travel perks (EV scheme, cycle to work)\n\nProfessional development support\n\nYearly wellbeing allowance\n\nThese are just some of the benefits we offer.\nWant to know more about how we make flexibility real? Check out our Benefits and Culture page\nReasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.\nIf you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with  or call reception on +44 (0)20 7222 0101. We will do our very best to support you.\nDiversity and inclusion\nEnergy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.\nWe strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.\nWe are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.\nYou can find out more about our commitment to diversity and inclusion here.\nTo avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications\nPlease note, that we are unable to provide visa sponsorship for this post. 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