{"id":783011,"url":"https://alion.io/job/enersee-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":691079,"name":"Enersee","domain":"enersee.ai","url":"https://alion.io/company/enersee","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antwerp, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":29},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Machine Learning","optional":false},{"name":"Intercom","optional":true}],"status":"live","first_seen_at":"2026-07-28T12:25:36Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-11-10T03:13:02Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"Make Europe's biggest buildings waste less energy - and be measured on it\nEnersee raised €4M and is going for Series A. What took four years to build, we intend to 5x in the next twelve months. We work with Belfius, VDAB, Ahold Delhaize, Veolia and Stad Kortrijk, and we're moving into some of Europe's largest multinational portfolios.\nWe built a proprietary AI-powered virtual manager for energy, sustainability and facility leaders. Not a ChatGPT wrapper - a machine learning engine that reads building data, finds the inefficiencies nobody spotted, and turns them into something a facility manager can act on Monday morning.\nWe need someone to make sure customers feel that. Every time.\nIf your title has never said \"Customer Success,\" keep reading\nThe person we're looking for may well not have worked in Customer Success before.\nIf your path took you somewhere from civil engineering and computer science, then consulting - programming, then product management, then customer relationships - this will work here. If you're a project engineer, technical consultant, implementation lead or energy consultant who has been drifting steadily toward customers and away from pure engineering, you're the profile.\nWhat this role is not\nIt is not back-office data support. You will own a book of enterprise accounts end to end - onboarding, adoption, renewal, expansion - and you'll carry those numbers personally. You'll sit with a customer's energy manager and their CFO in the same afternoon. Customer Success here is a revenue function, and the commercial upside of your accounts is yours, not someone else's.\nRequirements\nThe three things we're hiring for\nWe're looking for one of these already strong, and clear talent in the other two. Nobody arrives excellent at all three, and we're not pretending otherwise.\n1. Technical affinity - and energy literacy\nYou don't need a technical degree, but this is a genuinely technical job and we'd rather be blunt about it than have you find out in month one.\nOn the energy side: you should be comfortable with kW versus MW versus kWh, know the difference between a main meter and a sub-meter, and have some feel for why electrical load in a nursing home looks nothing like a logistics warehouse. ESG reporting shouldn't be a new phrase. If you don't have all of this yet, you need to be the kind of person who finds it interesting rather than tedious - because our customers live in it.\n2. Project management\nThis is the backbone. You'll run several enterprise customers at once and break each account into real milestones with real dates.\nYou'll also work backwards from decision dates. Expansion and renewal conversations are effectively decided about two months before they happen, which means the value has to be delivered, documented and visible before the customer starts building next year's budget - not assembled in a hurry afterwards.\n3. Product championing\nYou're a strong communicator who can make people genuinely want the thing. You'll spot where an account should grow, build the business case that takes a customer from pilot to full portfolio rollout, and know exactly when to bring Sales in rather than freelancing a deal yourself. And you'll carry customer reality back into product every single week.\nWhat you'll actually do\nTake new customers from signed contract to first value fast - structured kickoff, platform configured, data flowing, stakeholders aligned\n\nOwn account health: proactive outreach when engagement drops, regular usage reviews, and renewals that happen because customers see value rather than because they forgot to cancel\n\nRun Quarterly Business Reviews that are real conversations rather than slide decks - ROI, usage, next steps, honest accountability in both directions\n\nBuild the business cases that move customers from pilot to full rollout\n\nSurface expansion signals to Sales; you own the relationship, so you see them first\n\nHandle the hard conversations - scope creep, unrealistic timelines, features we've decided not to build. Say no with clarity and empathy, and keep the customer\n\nBuild the proof: case studies, references, customers who'll happily take a call from a prospect\n\nTrack it properly, with HubSpot dashboards for retention and expansion. You should know your NRR, GRR and CSAT without opening a file\n\nShape the CS practice itself as we scale\n\nWhat you'll need\nA track record of owning customer outcomes personally - at a SaaS scale-up, or with enterprise clients - or a project management / project engineering record you can walk us through, plus real appetite for a commercial, customer-facing role\n\nGrace under pressure. You've handled difficult customers, scope creep and churn risk, stayed calm, and found the path forward\n\nStructure and self-direction. You build your own systems and hold yourself to them without being asked\n\nFluent English plus at least one of Dutch, German, French or Spanish. Dutch is a strong advantage for our Belgian portfolio\n\nYou are office-first - minimum three days a week in the office but there is also flexibility to work from home.\n\nGenuine comfort with pace and ambiguity.\n\nNice to have: energy sector background, particularly building efficiency, decarbonisation or smart buildings. ISO 50001 or IPMVP®. Experience with HubSpot, Mixpanel, Intercom or BI tools.\nAn honest note on what you're walking into\nSome things are in place: HubSpot, a working onboarding motion, existing customer materials, and a product team that ships fast. Other things aren't. Our CS practice is young, and you'll be rebuilding parts of the playbook while you're running it.\nYou should also know that you'd be inheriting real work rather than a clean slate. We've grown quickly while simultaneously shipping a major new version of the platform, which means a handful of onboardings have been waiting on capacity and some accounts haven't had the depth of attention they deserve. Clearing that is a large part of why this role exists. If that sounds like a mess, it isn't the job for you. If it sounds like an obvious set of wins sitting there unclaimed, we should talk.\nCompensation and benefits\nCompetitive base salary (incl. 13th month & double vacation pay) + performance-based variable\n\nStock options: available after 1 year for our top performers\n\nCompany car or mobility budget + extra salary\n\nEV charging card\n\nMeal vouchers (€8/day) + eco vouchers (€250/year)\n\nHospital insurance + family discounts\n\nLaptop + smartphone + €30/month connectivity\n\nOffice in Antwerp + GEO work flexibility for multiple weeks per year","description_format":"text","description_chars":6549,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Stock options"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-12T01:08:24Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":103,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/enersee-technical-customer-success-manager","json_url":"https://alion.io/job/enersee-technical-customer-success-manager.json","meta":{"generated_at":"2026-11-10T03:38:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8507,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691079},"rest":"https://alion.io/mcp/rest/get_company?id=691079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenersee-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenersee-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenersee-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enersee-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenersee-technical-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":783011}},{"tool":"search_jobs","arguments":{"company":"enersee.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":783011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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