{"id":2155423,"url":"https://alion.io/job/enersys-customer-service-manager","title":"Customer Service Manager","company":{"id":1928995,"name":"EnerSys","domain":"enersys.com","url":"https://alion.io/company/enersys-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Largo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2670},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T02:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T19:45:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.\nCertain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.\nWhat We Offer:\nGenerous Time Off - 3+ weeks of paid time off, plus 11 paid holidays\nComprehensive Benefits - Medical, dental, and vision coverage for employees and dependents at a discounted rate\nFinancial & Career Growth - Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan\n 401(k) Matching - 100% match at a 6% contribution level\nInnovative Culture - We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.\nAt EAS, we don’t just build batteries - we power systems and devices that protect not only individual citizens but communities across the world.\nIf you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!\nLearn More About EAS\nJob Purpose\nThe Customer Service Manager provides strategic leadership for the customer service function, ensuring a best-in-class customer experience for defense, government, and commercial customers. This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and performance metrics that drive operational excellence. The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and support organizational growth through effective communication, continuous improvement, and customer-focused solutions. This position will primarily support the Rebel Systems site in Largo, FL.\nEssential Duties and Responsibilities\nLead the day-to-day customer service function, ensuring exceptional support for defense, government, and commercial customers while maintaining high levels of customer satisfaction.\nOversee customer quotations, order processing, returns, and customer communications to ensure accuracy, responsiveness, and timely fulfillment.\nPartner with Business Development, Sales, Program Management, Operations, and other cross-functional teams to align priorities, resolve issues, and support business objectives.\nDevelop and maintain strong customer relationships by serving as a key point of contact for escalated issues and ensuring timely resolution.\nEstablish, monitor, and report customer service key performance indicators (KPIs), providing recommendations to improve service levels, operational efficiency, and customer satisfaction.\nManage the customer complaint process, ensuring investigations and documentation are completed in accordance with ISO quality management procedures.\nOversee the administration, documentation, and analysis of annual customer satisfaction surveys, identifying opportunities for continuous improvement.\nSupport assigned customer accounts by managing forecasting, quotations, order management, and ongoing sales support activities.\nEnsure the accuracy and integrity of customer, sales, and order information maintained within ERP, CRM, and other business systems.\nDrive continuous improvement initiatives by evaluating customer service processes, identifying opportunities to increase efficiency, and implementing best practices.\nCollaborate with leadership to support strategic business initiatives, customer retention, and revenue growth.\nQualifications\nRequired Qualifications\nBachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field; equivalent combination of education and relevant experience may be considered.\n5+ years of progressive experience in customer service, inside sales, account management, or order management.\nExperience using ERP systems (e.g., Visual ERP) and CRM software to manage customer orders, quotations, and account information.\nExperience managing customer complaints, issue resolution, and customer satisfaction initiatives.\nStrong proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint.\nAbility to analyze customer service metrics and prepare reports for leadership.\nAbility to obtain and maintain any required government or customer facility access, if applicable.\nPreferred Qualifications\nPrior experience supporting U.S. Government, Department of Defense (DoD), or military customers.\nExperience working within an ISO 9001 or other quality management system.\nPrevious leadership or supervisory experience, including leading teams or coordinating cross-functional initiatives.\nExperience supporting sales operations, forecasting, and customer account management.\nKnowledge of government contracting or defense industry business practices.\nExperience implementing process improvements and customer service best practices.\nCore Competencies\nCustomer Focus\nLeadership and Team Collaboration\nRelationship Management\nCommunication and Interpersonal Skills\nProblem Solving and Decision Making\nConflict Resolution and Negotiation\nStrategic Thinking\nProcess Improvement and Continuous Improvement\nOrganizational and Time Management\nAnalytical Skills and Attention to Detail\nAdaptability and Flexibility\nAccountability and Results Orientation\nProfessionalism and Integrity\nGeneral Job Requirements\nThis position will work in an office setting, expect minimal physical demands.\nEnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nKnow Your Rights\nKnow Your Rights (Spanish)\nWe use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.","description_format":"text","description_chars":7142,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T06:32:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:11","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/enersys-customer-service-manager","json_url":"https://alion.io/job/enersys-customer-service-manager.json","meta":{"generated_at":"2026-10-13T00:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1928995},"rest":"https://alion.io/mcp/rest/get_company?id=1928995"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenersys-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenersys-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenersys-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enersys-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenersys-customer-service-manager"}]}