{"id":2155415,"url":"https://alion.io/job/enersys-helpdesk-technician","title":"Helpdesk Technician","company":{"id":1928995,"name":"EnerSys","domain":"enersys.com","url":"https://alion.io/company/enersys-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Commack, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"NIST 800-171","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T02:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T19:00:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.\nCertain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.\nWhat We Offer:\nGenerous Time Off - 3+ weeks of paid time off, plus 11 paid holidays\nComprehensive Benefits - Medical, dental, and vision coverage for employees and dependents at a discounted rate\nFinancial & Career Growth - Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan\n 401(k) Matching - 100% match at a 6% contribution level\nInnovative Culture - We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.\nAt EAS, we don’t just build batteries - we power systems and devices that protect not only individual citizens but communities across the world.\nIf you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!\nCompensation Range: $50,000-$65,000\nLearn More About EAS\nJob Purpose\nThe IT Technician at Bren-Tronics, part of EnerSys and manufacture of advanced power solutions, provides front line technical support under the direction of the Systems Administrator and IT Manager. This position is responsible for installing, configuring, troubleshooting, and maintaining end-user hardware, software, printers, mobile devices, and basic network connectivity within a regulated manufacturing environment.\nThe IT Technician serves as the primary on-site support resource for office and production personnel while assisting with workstation deployments, hardware lifecycle management, inventory control, and endpoint support. This position works closely with the Systems Administrator and Enterprise IT teams to ensure reliable operations while following company cybersecurity policies and supporting systems that process ITAR and Controlled Unclassified Information (CUI).\nEssential Duties and Responsibilities\nRespond to user requests for technical assistance via phone, email, remote support, and in person.\nDiagnose and resolve hardware, software, Microsoft 365, Windows, printer, peripheral, and basic networking issues.\nInstall, configure, image, deploy, and support desktops, laptops, monitors, docking stations, printers, scanners, and mobile devices.\nConfigure user accounts, password resets, and basic Active Directory account administration.\nSupport production floor computers, barcode scanners, label printers, and manufacturing workstations to minimize production downtime.\nPerform workstation deployments for new hires, employee transfers, and equipment refresh projects.\nMaintain accurate inventory of IT hardware, peripherals, software assets, and equipment assignments.\nDocument incidents, troubleshooting activities, and resolutions within the company's IT service management system.\nCoordinate warranty repairs, vendor support, and hardware replacement activities.\nAssist with approved software installations, endpoint security tools, Windows updates, and routine preventative maintenance.\nEscalate server, network, cybersecurity, and infrastructure issues to the Systems Administrator or Enterprise IT teams.\nFollow all company cybersecurity, ITAR, CUI, and data protection policies while supporting users and systems.\nParticipate in local IT projects, office moves, technology deployments, and continuous improvement initiatives.\nQualifications\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.\nOne to three years of relevant IT support, desktop support, or help desk experience.\nExperience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications preferred.\nExperience working in ITAR, CUI, NIST 800-171, or other regulated environments preferred.\nFamiliarity with endpoint deployment, workstation imaging, hardware lifecycle management, and asset inventory preferred.\nEffective communication skills, including verbal, written, and active listening.\nMust be familiar with Microsoft Office and Microsoft 365 software suite applications, installations, and end-user support.\nKnowledge of PC hardware configurations, printers, scanners, mobile devices, network user administration, basic networking concepts, endpoint security, backup technologies, and cloud-based technologies.\nAbility to troubleshoot desktop hardware, software, peripheral devices, and basic network connectivity issues while providing excellent customer service.\nAbility to prioritize multiple tasks, adapt to changing priorities, and provide\nMust be willing and able to work occasional overtime, evenings, weekends, and adjusted schedules as needed to support production operations, planned maintenance, equipment deployments, emergency response, and business continuity.\nAbility to lift up to 50 pounds, install computer equipment, and work in office, laboratory, and manufacturing environments as needed. \nGeneral Job Requirements\nThis position will work in an office setting, expect minimal physical demands.\nEnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nKnow Your Rights\nKnow Your Rights (Spanish)\nWe use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.","description_format":"text","description_chars":6726,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-09T06:32:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:11","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/enersys-helpdesk-technician","json_url":"https://alion.io/job/enersys-helpdesk-technician.json","meta":{"generated_at":"2026-10-12T13:46:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1928995},"rest":"https://alion.io/mcp/rest/get_company?id=1928995"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenersys-helpdesk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenersys-helpdesk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenersys-helpdesk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enersys-helpdesk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenersys-helpdesk-technician"}]}