{"id":706051,"url":"https://alion.io/job/enerwave-customer-care-account-manager","title":"Customer Care Account Manager","company":{"id":673093,"name":"Enerwave","domain":"enerwave.gr","url":"https://alion.io/company/enerwave","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":130,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-11-05T10:18:05Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":155},"description":"# One Group | One Power\nWe are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations covering multiple departments and areas of expertise.\nWe are currently looking for a Customer Care Account Manager, who will ensures the efficient and productive utilization of human capital targeting to provide high quality of customer service to the total active base (EL & NG). Monitors the performance of external call center, external back office & retention section and ensures the provision of excellent customer experience. Monitors the operational flow and the achieved KPIs of the retention activities and thorough process optimization and capacity utilization, targets to minimize churn\nWhat will you do:\nResponsible for effective and timely handling for the day-to-day supervision of the External Customer Service Team (call center, back office) so as to ensure the smooth operation and the achievements of the predefined targets and KPIs of online (incoming calls), offline activities (fax / email) and outbound campaigns.\nResponsible for the efficient operational flow of proactive & reactive retention activities, monitors the monthly KPIs and proceeds to required actions so as to achieve company's targets and minimize churn. \nProvides feedback concerning customer responses to the Customer Loyalty & Retention Officer and raises any issues that affect churn.\nIdentifies training needs and conducts trainings & retraining, so as to ensure that the quality of the provided customer service & efficiency is at the required levels, organizes the training sessions for all new call center, back office & retention employees.\nParticipates at the working team for company projects related to system enhancements & customer experience.\nMonitors and evaluates agent performance by providing learning or coaching opportunities, ensuring agents understand and complying with all call center objectives, performance standards, and policies, while provides guidance & feedback and answers agent questions regarding best practices or difficult cases.\nPrepares daily, weekly and monthly performance reports for review.\nContacts with complaining customers via phone, when required and keeps records of customer interactions, assuming responsibility to resolve customer issues in an accurate and timely manner.\nCascades knowledge and information to the outsourcing team related to new products or new policies / procedures and ensures their correct and efficient application\nActs as a liaison between the Company and the Vendor by providing support and guidelines, ensuring that the Vendors performance meets the predefined standards of Enerwave. \nWhat you need to be successful:\nA BSc in Business Administration, Economics, Marketing or relevant discipline\n 2-4 years of relevant working experience, preferably in a similar position in the utilities sector\nA good overall understanding of the energy industry, trends and products\nWorking commercial experience in a regulated environment\nAdvanced knowledge in MS Office \nAdvanced command of English (written and spoken)\nExcellent process-orientation and discipline\nCommunication and interpersonal skills\nOur offer to you:\nCompetitive salary\nBonus Scheme \nTicket restaurant card \nTransportation reimbursement \nPrivate Health Insurance coverage \nPension Scheme\nHome electricity and natural gas discount \nContinuous learning & upskilling opportunities and access to our premium online training platform \nReimbursement for your athletic activities \nWellness initiatives & benefits at the office\nEnerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.\nFor more information regarding the processing of your personal information and exercising your rights, please read the Enerwave Privacy Policy.","description_format":"text","description_chars":4363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-09-11T03:57:02Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.604,"p_room":0.44,"age_days":155,"expected_fill_days":130,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/enerwave-customer-care-account-manager","json_url":"https://alion.io/job/enerwave-customer-care-account-manager.json","meta":{"generated_at":"2026-11-05T13:08:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673093},"rest":"https://alion.io/mcp/rest/get_company?id=673093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenerwave-customer-care-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenerwave-customer-care-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenerwave-customer-care-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enerwave-customer-care-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenerwave-customer-care-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":706051}},{"tool":"search_jobs","arguments":{"company":"enerwave.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":706051},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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