{"id":706059,"url":"https://alion.io/job/enerwave-customer-journey-designer","title":"Customer Journey Designer","company":{"id":673093,"name":"Enerwave","domain":"enerwave.gr","url":"https://alion.io/company/enerwave","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0.071,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-24T00:00:00Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-31T19:34:44Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":129},"description":"# One Group | One Power\nWe are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations covering multiple departments and areas of expertise.\nWe are currently looking for a Customer Journey Designer, who will be responsible for designing, optimizing and orchestrating end-to-end customer journeys by deeply understanding customer needs, pain points and expectations across all touchpoints. By leveraging design thinking, process mapping, customer insights and cross-functional collaboration, the role ensures that journeys are seamless, efficient and aligned with business goals. The Customer Journey Designer transforms customer experience strategy into actionable, human-centered journey improvements that enhance satisfaction, loyalty and operational effectiveness.\nWhat will you do:\nMap, analyze and optimize end-to-end customer journeys across channels (physical, digital, support, store, etc.), identifying friction points and opportunities to improve the customer experience.\nUse customer insights, operational data, personas and research findings to design journeys that meet customer expectations and deliver measurable business value.\nLead or contribute to design thinking workshops, ideation sessions, and co-creation activities with internal stakeholders to define future-state journeys and innovative customer-centric solutions.\nDevelop customer journey documentation (current state, future state, service blueprints, journey maps) ensuring clarity, alignment and usability across teams.\nCollaborate closely with process owners, Marketing, Sales, Customer Operations, IT to ensure journey improvements are feasible, scalable and aligned with operational and strategic priorities.\nEnsure that redesigned journeys incorporate business decisions, CX strategy, regulatory requirements and digital experience best practices. Translate journey findings into clear, actionable recommendations and present them to leadership in a compelling and structured manner to influence decision-making and prioritization.\nDrive the execution of journey improvement initiatives by acting as the connective tissue between stakeholders - tracking ownership of actions derived from journey redesigns, facilitating alignment on responsibilities, and following up to ensure timely progress. Proactively identify blockers, escalate risks, and maintain visibility across workstreams to keep initiatives on track from insight to implementation.\nIdentify journey KPIs and success metrics (i.e.t NPS, CES by touchpoint, operational KPIs) and embed them directly into journey mapping activities by linking each KPI to the corresponding touchpoint, stage, and customer pain point. \nParticipate in User Acceptance Testing (UAT) for digital and operational enhancements linked to journey improvements, ensuring customer-centric requirements are met.\nWhat you need to be successful:\nA BSc in Business Administration, Marketing or a related field\nA MSc or MBA or Post-graduate studies in relevant field will be considered an asset\n3-5 years of working experience in customer journey design, service design, customer experience, or process improvement roles, ideally within retail, services, or digital environments\n2 years of working with cross-functional teams to implement journey or process improvements\nCertifications in CX, service design or design thinking (e.g., CXPA) are considered strong assets, supported by proficiency in journey-mapping and design tools (e.g., Mural)\nStrong command of qualitative research methodologies, including interviews, shadowing and observation, enabling effective interpretation of customer insights\nStrong experience in process mapping and service blueprinting to support end-to-end journey design\nStrong knowledge in MS Office (PowerPoint advanced, Excel good) & Mural\nProfessional working proficiency in English (written and spoken)\nSalesforce knowledge will be considered as an asset\nStrong customer-centric mindset with the ability to view processes from an end-user perspective\nExcellent stakeholder management and cross-functional collaboration skills\nSkilled in facilitating workshops and guiding teams toward customer-centered solutions\nStrong execution mindset with the ability to move from concept to implementation support\nAbility to translate insights and complexity into clear visuals, maps and narratives that drive understanding and alignment\nStrong analytical thinking combined with creative problem-solving abilities\nAbility to balance customer needs, business priorities and operational constraints when designing journeys\nOur offer to you:\nCompetitive salary\nBonus Scheme \nTicket restaurant card \nTransportation reimbursement \nPrivate Health Insurance coverage \nPension Scheme\nHome electricity and natural gas discount \nContinuous learning & upskilling opportunities and access to our premium online training platform \nReimbursement for your athletic activities \nWellness initiatives & benefits at the office\nEnerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.\nFor more information regarding the processing of your personal information and exercising your rights, please read the Enerwave Privacy Policy.","description_format":"text","description_chars":5779,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-09-11T03:57:02Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.574,"p_room":0.44,"age_days":129,"expected_fill_days":105,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/enerwave-customer-journey-designer","json_url":"https://alion.io/job/enerwave-customer-journey-designer.json","meta":{"generated_at":"2026-10-31T21:04:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673093},"rest":"https://alion.io/mcp/rest/get_company?id=673093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fenerwave-customer-journey-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fenerwave-customer-journey-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fenerwave-customer-journey-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/enerwave-customer-journey-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fenerwave-customer-journey-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":706059}},{"tool":"search_jobs","arguments":{"company":"enerwave.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":706059},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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