{"id":1814305,"url":"https://alion.io/job/engage3-customer-success-manager","title":"Customer Success Manager","company":{"id":2059452,"name":"Engage3","domain":"engage3.com","url":"https://alion.io/company/engage3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tirana, Albania"],"countries":["AL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-23T01:43:41Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"As Engage3 continues to focus on growth and evolution, we are committed to excellence and innovation.\nCustomer Success Team plays a crucial role in our organization as they directly influence customer satisfaction and loyalty. The Customer Success Team is the strategic partner to existing clients, building and maintaining a strong relationship and high integration with Engage3 data and tools. The team will consult and strategize with existing customers to drive renewals, identify growth opportunities, and drive high Net Revenue Retention and logo retention across their portfolio.\nAn important part of our success is operating with the customer at the center of everything we do.\nPosition Overview\nAs a Customer Success Manager, you will be a key member of the Customer Success team, responsible for driving renewals, identifying upsell opportunities, and generating new revenue. This role combines strategic account management with proactive sales efforts to ensure our clients get the most out of Engage3 solutions. You'll build strong relationships with existing clients to understand their goals and maximize the value they receive from our tools and data, promoting long-term retention and growth.\nKey Responsibilities\nRenewals & Growth:Proactively manage all renewals within your portfolio accurately forecast pipeline and identify upsell or cross-sell opportunities. Each Customer Success Manager has a retention and an upsell target to achieve.\nCustomer Partnership:Act as a strategic advisor, deeply understanding each client’s goals and helping them maximize the impact of Engage3 solutions. Drive regular business reviews, product adoption, and advocacy across client teams. Continue to increase customer adoption and users through relationship building. Goal is to increase the number of departments, users, and drive relationships with influence within the organization.\nStrategic Account Planning:Drive the creation and implementation of strategic account plans across your portfolio.\nOperational Excellence:Oversee contracting and invoicing processes, ensuring accuracy and timely execution. Maintain detailed and current records in CRM, including opportunity data, health metrics, and next steps to support portfolio forecasting.\nCustomer Advocacy:Gather and synthesize client feedback to identify trends, influence product improvements, and strengthen Engage3 customer-centric culture.\nThought Leadership: Be a student of the industry. Use industry trends and customer news to showcase yourself as a thought leader and valuable partner to your internal and external customers.\nWho You Are:\nProficient in English\nAbility to work US based hours\nEducation: College degree required; marketing and business degrees preferred\nExperience: 2+ years’ experience in Account Management, Customer Success, Analytics or Sales Support and 1+ years’ experience with Retailers and price optimization\nExperience in surpassing retention and upsell targets\nStrong relationship building experience with the ability to showcase how you have increased engagement with higher level stakeholders\nStrong communication and problem-solving skills with a customer-first mindset\nProficiency in storytelling through PowerPoint\nAction-oriented by demonstrating agility and a continuous improvement mindset\nDemonstrated ability to self-motivate, multi-task in a fast-paced environment, work in teams and be flexible\nCapable of handling multiple projects and deadlines, working well under pressure\nCross functional collaboration and influencing skills\nMust have exceptional organizational abilities, follow-through and be able to focus on details\nStrong proficiency with Power Point, Excel, and Word; experience using Salesforce\nWhy Join Us?\nBe part of a fast-paced, customer-focused team dedicated to delivering excellence.\nCompetitive salary, benefits, and opportunities for professional development.\nIf you're passionate about helping customers succeed and want to grow your career in Customer Success, we’d love to hear from you!","description_format":"text","description_chars":4023,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Data & Analytics"],"lifecycle":[{"event":"open","at":"2026-10-03T22:59:24Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.547,"p_room":0.28,"age_days":43,"expected_fill_days":20,"reasons":["conf:12","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/engage3-customer-success-manager","json_url":"https://alion.io/job/engage3-customer-success-manager.json","meta":{"generated_at":"2026-10-23T04:49:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2059452},"rest":"https://alion.io/mcp/rest/get_company?id=2059452"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengage3-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengage3-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengage3-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engage3-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengage3-customer-success-manager"}]}