{"id":1904644,"url":"https://alion.io/job/engageware-engineering-team-lead-appointment-scheduling","title":"Engineering Team Lead, Appointment Scheduling","company":{"id":2341134,"name":"Engageware","domain":"engageware.com","url":"https://alion.io/company/engageware-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Akka","optional":false},{"name":"Angular","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"PostgreSQL","optional":false},{"name":"React.js","optional":false},{"name":"Scala","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Anthropic","optional":true},{"name":"AWS","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-08-09T00:00:00Z","employer_posted_date":"2026-08-09","last_verified_at":"2026-10-13T03:54:58Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"About the Role\nEngageware powers appointment scheduling for some of the largest banks, credit unions, healthcare systems, and retailers in the world - on the order of a million appointments and interactions a day. When someone books time with their bank or schedules a visit with their care team, our platform finds the right availability, the right person, and the right place, and makes it effortless: online, in the branch, at the kiosk, in the walk-in queue, or virtually, with reminders and routing handled end to end.\nWe're looking for a hands-on Team Lead to own how the Appointment Scheduling team runs - the process, planning, and delivery - and to drive its technical direction. You'll grow the engineers around you, keep the team healthy and shipping, and carry our platform into the AI age: an AI-augmented development lifecycle where agents do real work across design, code, test, and review, and a product where booking is conversational, availability is intelligent, and every answer is grounded in real, verified data.\nWhat You'll Do\nTeam & Delivery Leadership\nOwn the team's planning, prioritization, and delivery - the process and the day-to-day execution - ensuring the Appointment Scheduling team ships reliably at enterprise scale.\nGrow and coach engineers at all levels (including senior and principal ICs); keep the team engaged, healthy, and improving.\nPartner closely with the Principal Engineer to translate the hardest architectural decisions into reliable, shipped product.\nCollaborate with Product and Design so that what ships solves the customer's actual problem, not just the technical one.\nTechnical Direction\nOwn the overall technical direction for your area of the scheduling platform: the availability and booking engine, routing and reminders, and the online/branch/kiosk/queue/virtual channel experiences built on top.\nMake the mature, business-critical scheduling core safer and faster to change - through pragmatic modernization, improved test coverage, and cleaner API surfaces - without big-bang rewrites.\nShape and evolve the platform's data architecture (SQL Server, PostgreSQL) and service boundaries (Spring Boot, Scala/Akka) to support scale and AI extensibility.\nMaintain Engageware's reliability bar: the scheduling platform cannot let a customer down.\nAI-Augmented Development Lifecycle\nLead the team's adoption of an AI-augmented SDLC - putting AI agents (built on Claude) to work across design, code generation, test authoring, code review, and legacy modernization.\nSet the team's norms and guardrails for AI-assisted development, with a strong test and CI/CD backbone ensuring AI-generated changes ship fast and safely.\nStay current on agentic development patterns (including MCP-based tooling) and raise the team's fluency over time.\nAI in the Product\nBring intelligent capabilities into the Appointment Scheduling product where they earn their place: conversational and assisted booking, smarter availability recommendations, reduced no-show rates, and proactive engagement.\nEnsure all AI-driven features are grounded in real, verified availability data - never hallucinated - and are evaluated honestly against clear success metrics.\nPartner with the Principal PM to align AI product bets with customer value and the broader scheduling roadmap.\nWhat We're Looking For\nMust-have qualifications:\nA track record of leading an engineering team to deliver: owning process, planning, and outcomes, while staying technically hands-on. You've shipped product, not just run a team.\nDepth in the Appointment Scheduling tech stack: JVM backend (Java / Spring Boot, Java 17) and modern TypeScript front ends (React and/or Angular), with comfort in high-throughput services and the relational data behind them.\nExperience modernizing large, mature, business-critical systems - making them safer and faster to change without disrupting the business.\nFluency with AI coding agents and AI-augmented development; ideally you've helped a team adopt AI across the SDLC, and you've shipped real LLM/AI features into production with clear-eyed judgment about where AI helps and where it doesn't.\nGenuine product sense: you care about the booking experience the customer feels, not only the architecture behind it.\nBased in the United States, with willingness to travel occasionally for team and customer meetings.\nNice to Have\nPrior experience with scheduling, calendaring, availability modeling, or resource-optimization problems.\nSQL and relational data depth; API design and integration experience at enterprise scale.\nBackground in financial services, banking, credit unions, healthcare, or retail technology.\nExperience exposing platform capabilities to AI agents via MCP or similar patterns.\nOur Stack\nKnowing our stack is not a requirement, but this is what you'll be working with:\nBackend: Mature Java scheduling engine; Spring Boot (Java 17) services; Scala/Akka services\nFrontend: Modern Angular and React applications\nData: SQL Server and PostgreSQL\nInfrastructure: Kubernetes on AWS\nAI: Claude models (Anthropic), with MCP-based agent tooling","description_format":"text","description_chars":5090,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-05T12:23:45Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.453,"p_room":0.28,"age_days":65,"expected_fill_days":23,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/engageware-engineering-team-lead-appointment-scheduling","json_url":"https://alion.io/job/engageware-engineering-team-lead-appointment-scheduling.json","meta":{"generated_at":"2026-10-13T11:56:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2341134},"rest":"https://alion.io/mcp/rest/get_company?id=2341134"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengageware-engineering-team-lead-appointment-scheduling"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengageware-engineering-team-lead-appointment-scheduling"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengageware-engineering-team-lead-appointment-scheduling"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engageware-engineering-team-lead-appointment-scheduling\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengageware-engineering-team-lead-appointment-scheduling"}]}