{"id":1904641,"url":"https://alion.io/job/engageware-principal-product-manager","title":"Principal Product Manager","company":{"id":2341134,"name":"Engageware","domain":"engageware.com","url":"https://alion.io/company/engageware-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"ISO 27001","optional":true},{"name":"SOC 2","optional":true}],"status":"closed","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-25T14:19:38Z","board_verified":false,"closed_at":"2026-10-25T14:19:38Z","days_open":86,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":86},"description":"Engageware’s Enterprise Appointment Scheduling platform is the backbone of how leading financial institutions, healthcare organizations, and enterprise brands connect customers to the right person at the right time. As Principal Product Manager, you will own this product line end-to-end - its vision, its roadmap, its AI-powered future, and its business outcomes.\nThis is a senior individual contributor role with outsized influence. You will set the three-year product strategy, engage directly with enterprise customers and executive stakeholders, define how AI transforms appointment intelligence, and drive engineering to build it. If you have ever wanted a seat at the table where product direction is decided - at a company where scheduling sits at the intersection of AI, financial services, and digital transformation - this is it.\nWhat You’ll Do\nProduct Vision & Strategy\nOwn the multi-year product strategy for Engageware’s Enterprise Appointment Scheduling suite, including the core scheduling platform, intelligent routing, resource management, and omnichannel booking experiences.\nDefine and communicate a compelling product vision to customers, engineering, and executive leadership - grounding decisions in market trends, competitive dynamics, and customer insights.\nMake hard prioritization calls with incomplete information; align the roadmap with business goals and customer segment priorities.\nServe as the internal and external voice of the product - in executive reviews, at customer advisory boards, and in prospect conversations alongside sales.\nAI Innovation & Future Use Cases\nOwn the AI roadmap for appointment scheduling - defining where intelligent capabilities create the most customer value: smart routing, predictive availability, conversational booking, capacity optimization, and proactive engagement.\nPartner with engineering and data science to evaluate feasibility, make build-vs-buy-vs-partner decisions, and bring AI features from concept to production.\nStay ahead of market and technology trends to ensure Engageware’s platform remains meaningfully differentiated.\nDefine and validate AI use cases through structured experimentation - not just vision documents.\nCustomer & Market Engagement\nEngage directly and regularly with enterprise customers - particularly in financial services (retail banking, credit unions, wealth management, mortgage) - through discovery sessions, design partnerships, QBRs, and advisory boards.\nLead structured product validation: form hypotheses, design discovery, and build confidence before committing to build.\nDevelop and maintain deep expertise in the enterprise appointment ecosystem - how banks and other regulated institutions manage customer engagement, resource scheduling, and digital-to-physical journeys.\nTranslate complex, ambiguous customer problems into clear, prioritized product opportunities.\nExecution & Cross-Functional Leadership\nPartner with engineering leadership to shape technical direction, resolve architectural trade-offs, and hold the team accountable for quality and delivery.\nDrive sprint planning, backlog prioritization, and release management across multiple concurrent workstreams.\nCollaborate with UX, product marketing, sales, and customer success to ship products that land well in market - with strong positioning, enablement, and adoption plans.\nDefine KPIs and success criteria for every major investment; use data to iterate and drive continuous improvement post-launch.\nPlatform & Integration Strategy\nOwn the platform strategy for Enterprise Appointment Scheduling - APIs, extensibility, and third-party integrations.\nDefine the integration roadmap with CRM platforms (including Salesforce), digital banking channels, and workforce management systems - ensuring scheduling data is contextual and actionable.\nShape decisions around multi-tenant architecture, data residency, and enterprise security requirements in partnership with engineering.\nWhat We’re Looking For\nMust-have qualifications:\n10+ years in B2B SaaS product management, with at least 3 years owning a product line or platform end-to-end at the Principal or Senior level.\nDemonstrated experience building products for enterprise customers in regulated industries - financial services, banking, credit unions strongly\nProven track record of defining and executing a multi-year product strategy from vision through delivery and adoption.\nStrong product discovery and validation skills - comfortable with continuous discovery, Jobs-to-be-Done, or comparable frameworks. You know how to build conviction before you build software.\nExperience bringing AI/ML-powered features to market - strategic AI product thinking, not just prompting.\nExecutive-level communication skills: you can align a VP on a hard trade-off and run a customer advisory board in the same week.\nExperience driving engineering teams across complex, multi-quarter initiatives in an agile environment.\nBased in the United States, with willingness to travel ~15-20% for customer visits and company meetings.\nNice to Have\nDirect experience with appointment scheduling, resource management, or customer engagement platforms.\nFamiliarity with Salesforce or other CRM platforms as integration contexts (Salesforce Admin certification a bonus).\nBackground in fintech, retail banking, wealth management, or branch digital transformation.\nTechnical background (engineering, data science, or architecture) - enough to earn trust in a deeply technical room.\nExperience mentoring or leading other product managers.\nFamiliarity with Microsoft 365 / Exchange, Google Workspace, Zoom, or Teams as scheduling and calendar integration surfaces.\nAbout Engageware\nEngageware is the leading provider of customer engagement solutions for financial institutions and enterprise organizations. Our suite of AI-powered products - including Enterprise Appointment Scheduling, Virtual Assistant, and Knowledge Management - helps banks, credit unions, and enterprise brands deliver smarter, faster, more personal customer experiences at scale. We are SOC 2 Type II certified, ISO 27001 certified, and trusted by hundreds of the world’s most demanding organizations.","description_format":"text","description_chars":6180,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-05T12:23:45Z"},{"event":"close","at":"2026-10-25T14:19:38Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/engageware-principal-product-manager","json_url":"https://alion.io/job/engageware-principal-product-manager.json","meta":{"generated_at":"2026-10-27T11:26:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2341134},"rest":"https://alion.io/mcp/rest/get_company?id=2341134"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengageware-principal-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengageware-principal-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengageware-principal-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engageware-principal-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengageware-principal-product-manager"}]}