{"id":3397037,"url":"https://alion.io/job/engiflex-customer-and-project-support-coordinator-permanent-or-freelance","title":"Customer and Project Support Coordinator (Permanent or freelance)","company":{"id":4413137,"name":"EngiFlex","domain":"engiflex.be","url":"https://alion.io/company/engiflex","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:54:58Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T17:15:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Tasks and responsibilities\nYour role\nA project is helping Belgian notary offices migrate to a more secure network environment. As a Project and Customer Support Coordinator, you guide offices through the different steps of this transition and help them keep moving forward.\nThe role combines customer contact, proactive follow-up and project administration. You will regularly speak with notaries, their employees and IT contacts. You clarify what they need to do, answer practical questions and involve the right colleagues when more technical support is needed.\nWhat will you do?\nContact notary offices proactively by phone and email and guide them through the different steps of the migration process.\nExplain clearly what is expected from each office and clarify the next steps.\nAnswer practical questions and ensure that more technical questions reach the appropriate people for follow-up.\nEncourage offices to register and place their orders on time.\nFollow each office through registration, quotation, outstanding information, order and installation.\nFollow up when a quotation needs to be returned, information is missing or a case is no longer progressing.\nMaintain a clear overview of all ongoing cases and their status in Excel.\nIdentify which offices require action and contact them proactively, without waiting for the project manager to assign each follow-up.\nCoordinate with the project team and the external partners involved in the rollout.\nReport recurring questions, issues and blockers to the project team.\nWhat does this look like in practice?\nA notary office may contact you with questions such as:\nWhich type of internet connection do we need?\nWhat happens to our existing internet connection?\nWhat are the next steps after registration?\nWho should we contact regarding the installation?\nWe received a quotation. What do we need to do now?\nYou do not need to be a network specialist who can answer every technical question yourself. What matters is that you take ownership of each question, understand what the office needs, involve the right person when necessary and ensure that the case continues to progress.\nYour profile\nWe are looking for a medior project assistant or coordinator with 2 to 3 years of relevant experience in customer support, service desk, project support or another coordination role involving regular customer contact and follow-up.\nYou communicate clearly, focus on customer needs and are comfortable dealing with different types of interlocutors.\nYou are proactive, solution-oriented and comfortable following up by phone and email.\nYou know how to persuade and motivate others in a positive, professional way.\nYou work independently, take initiative and follow cases through to completion.\nYou are well organised, can manage multiple cases and are comfortable using Excel and Office 365 for project administration and monitoring.\nYou have a very good command of Dutch and French, both spoken and written, and a good working knowledge of English.\nAnd the IT side?\nYou do not need to be an IT or network specialist. You will encounter topics such as internet connectivity and different connection technologies, so an interest in IT or telecommunications and the ability to understand new concepts quickly will help you in this role.\nThe project manager and project team will support you with more complex questions.\nWhere are you going to work and when...\nThe role is based in 1000 Brussels, with 40% of the work carried out in the office and 60% from home.\nThe planned start is as soon as possible.\nInterview process\nThe process includes two one-hour interviews: a first round with the manager and HR via Teams, followed by a more technical interview on site.\nOffer\nYou will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.\n(Freelance is also possible)","description_format":"text","description_chars":4128,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T12:54:58Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.519,"p_room":1,"age_days":1,"expected_fill_days":5,"reasons":["conf:1","agency","velocity","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/engiflex-customer-and-project-support-coordinator-permanent-or-freelance","json_url":"https://alion.io/job/engiflex-customer-and-project-support-coordinator-permanent-or-freelance.json","meta":{"generated_at":"2026-10-30T21:27:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413137},"rest":"https://alion.io/mcp/rest/get_company?id=4413137"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengiflex-customer-and-project-support-coordinator-permanent-or-freelance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengiflex-customer-and-project-support-coordinator-permanent-or-freelance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengiflex-customer-and-project-support-coordinator-permanent-or-freelance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engiflex-customer-and-project-support-coordinator-permanent-or-freelance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengiflex-customer-and-project-support-coordinator-permanent-or-freelance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3397037}},{"tool":"search_jobs","arguments":{"company":"engiflex.be","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3397037},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}