{"id":3078619,"url":"https://alion.io/job/engiflex-it-service-desk-support-engineer","title":"IT Service Desk Support Engineer","company":{"id":4413137,"name":"EngiFlex","domain":"engiflex.be","url":"https://alion.io/company/engiflex","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":116000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:25:31Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T23:47:14Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Tasks and responsibilities\nJob description\nWithin the IT support organisation, you join the first line team that handles technical incidents and user support. The environment works with three support levels: first line for day-to-day troubleshooting and user assistance, second line for more general technical analysis, and third line for application-specific or infrastructure-related escalation.\nAn ITIL-based way of working is in place.\nIn this role, you:\nHandle first line service desk activities, including incident follow-up and technical troubleshooting for Windows workstations, end-user hardware and phones.\nSupport users with day-to-day issues related to PCs, mobile phones, Teams phones and the Microsoft Office environment.\nCarry out documented operational tasks linked to device preparation and end-user assistance.\nRegister, track and follow up tickets accurately, with punctual administrative handling.\nImprove the knowledge base by writing practical troubleshooting guides, SOPs, checklists and communication templates.\nTranslate recurring issues and lessons learned into clearer support procedures and documentation.\nWork closely with second and third line colleagues to refine processes, documentation and escalation practices.\nYour profile\nYou have at least 5 years of professional experience in a Service Desk team.\nYou have an IT background and relevant education.\nYou have solid experience with end-user support, hardware management and independent incident analysis.\nYou are comfortable troubleshooting and configuring Windows workstations.\nYou have practical experience with Microsoft Office applications such as Word, Excel, Outlook and SharePoint.\nYou can support users on Microsoft Teams, mobile phones and Teams phones. Experience in troubleshooting and configuration is an asset.\nYou have experience with Jira, Confluence or similar tools.\nYou can draft clear operational documentation and Standard Operational Procedures in English.\nKnowledge of ITIL and an ITIL certification are a plus.\nYou communicate well and enjoy direct contact with end users, in person, by phone and by e-mail.\nYou are structured, proactive, eager to learn and precise in administration.\nYou are bilingual in Dutch and French, with a good written level of English.\nOffer\nYou will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car.\n(Freelance is also possible)","description_format":"text","description_chars":2688,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Proficiency (C2)","optional":false},{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T11:25:31Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.446,"p_room":0.578,"age_days":6,"expected_fill_days":5,"reasons":["seen:6","agency","velocity","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/engiflex-it-service-desk-support-engineer","json_url":"https://alion.io/job/engiflex-it-service-desk-support-engineer.json","meta":{"generated_at":"2026-10-30T02:52:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413137},"rest":"https://alion.io/mcp/rest/get_company?id=4413137"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fengiflex-it-service-desk-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fengiflex-it-service-desk-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fengiflex-it-service-desk-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/engiflex-it-service-desk-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fengiflex-it-service-desk-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3078619}},{"tool":"search_jobs","arguments":{"company":"engiflex.be","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3078619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}